Onsite IT Support Desk Analyst — Temporary (Houston)

Burnett Staffing Specialists; Houston (TX); On-site; USD 42,000 - 58,000; Part time

Job summary

Burnett Staffing Specialists is seeking a Support Desk Analyst for 100% onsite IT support in Houston. You will handle end-user issues, manage incidents, and support Microsoft 365, devices, and business applications across Windows, macOS, iOS, Android, and Linux environments.

The ideal candidate has 1–3 years of help desk experience, strong communication, and ownership of tickets from reporting to resolution. ITIL basics and security awareness are a plus, with bilingual Spanish/English a bonus.

Qualifications

• Associate degree or technical training or equivalent IT experience.
• 1–3 years of help desk/service desk/desktop support experience.
• Experience supporting Microsoft 365 and common endpoint operating systems.
• Familiarity with ticketing systems, remote support tools, AD/Microsoft Entra ID, and IT asset management.
• Understanding of incident management, service requests, escalation, and basic ITIL concepts.
• Excellent troubleshooting, customer service, organization, and documentation skills.
• Ability to translate technical information for non-technical users.

Responsibilities

• Troubleshoot and resolve hardware, software, account, and connectivity issues.
• Support Windows, macOS, iOS, Android, and basic Linux environments.
• Provide support for Microsoft 365 applications and services.
• Manage incidents and service requests from initial contact through resolution and closure.
• Maintain clear, accurate ticket documentation and communicate status updates to users.
• Support onboarding, transfers, offboarding, device setup, and equipment returns.
• Assist with user accounts, access requests, software installations, updates, and device configuration.
• Maintain accurate IT asset and equipment records.
• Create and update knowledge articles and user instructions.
• Coordinate escalations with internal IT teams, vendors, and service providers.
• Identify recurring support issues and opportunities to improve IT services.
• Recognize and appropriately escalate phishing, malware, unauthorized access, or other cybersecurity concerns.

Skills

Troubleshooting

Customer service

Documentation

Communication

Microsoft 365 familiarity

Bilingual Spanish/English

Education

Associate degree or technical training

Tools

Active Directory

Microsoft Entra ID

Intune

SharePoint

Teams

OneDrive

Job description

Burnett Staffing Specialists is seeking a Support Desk Analyst for 100% onsite IT support in Houston. You will handle end-user issues, manage incidents, and support Microsoft 365, devices, and business applications across Windows, macOS, iOS, Android, and Linux environments.

The ideal candidate has 1–3 years of help desk experience, strong communication, and ownership of tickets from reporting to resolution. ITIL basics and security awareness are a plus, with bilingual Spanish/English a bonus.