Onsite IT Support Desk Analyst (Temporary, Bilingual)

Burnett Staffing Specialists; Houston (TX); On-site; USD 42,000 - 54,000; Part time

Benefits offered by this job

Bilingual Spanish/English

Job summary

Burnett Staffing Specialists seeks a Support Desk Analyst to deliver responsive IT support for employees and operations. You will handle endpoint devices, Microsoft 365, user accounts, and standard IT services in a 100% onsite environment in Houston.

The role requires strong troubleshooting, clear communication, and ownership of tickets from start to finish, with escalation for complex issues as needed. This is a temporary, 3–6 month position.

Qualifications

• Associate degree, technical training, relevant coursework, or equivalent IT experience.

Responsibilities

• Troubleshoot and resolve hardware, software, account, and connectivity issues.
• Support Windows, macOS, iOS, Android, and basic Linux environments.
• Provide support for Microsoft 365 applications and services.
• Manage incidents and service requests from initial contact through resolution and closure.
• Maintain clear, accurate ticket documentation and communicate status updates to users.
• Support employee onboarding, transfers, offboarding, device setup, and equipment returns.
• Assist with user accounts, access requests, software installations, updates, and device configuration.
• Maintain accurate IT asset and equipment records.
• Create and update knowledge articles and user instructions.
• Coordinate escalations with internal IT teams, vendors, and service providers.
• Identify recurring support issues and opportunities to improve IT services.
• Recognize and appropriately elevate suspected phishing, malware, unauthorized access, or other cybersecurity concerns.

Skills

Microsoft 365

Active Directory

ITIL concepts

Troubleshooting

Customer service

Documentation

Remote support tools

Ticketing systems

Education

Associate degree / technical training

Tools

Microsoft Entra ID

Autopilot

SharePoint

Teams

OneDrive

IT asset management

Job description

Burnett Staffing Specialists seeks a Support Desk Analyst to deliver responsive IT support for employees and operations. You will handle endpoint devices, Microsoft 365, user accounts, and standard IT services in a 100% onsite environment in Houston.

The role requires strong troubleshooting, clear communication, and ownership of tickets from start to finish, with escalation for complex issues as needed. This is a temporary, 3–6 month position.