Onsite IT Support Analyst - Windows/macOS & AV Tech

The Chicago School of Professional Psychology; Chicago (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Generous paid time-off

Medical and dental insurance coverage

Life and disability insurance

Retirement plan with employer contrib.

Tuition reimbursement

Job summary

The Chicago School of Professional Psychology seeks an IT Support Analyst to join onsite IT Services at 400 S Jefferson, Chicago. You will provide hands-on support to faculty, staff, and students, assist with events, and ensure smooth operation of technical resources.

Ideal candidates have 2–4 years in desktop or call center support, strong knowledge of Windows 11, macOS, AD/Entra ID, and AV/classroom technology, and relevant certifications or degrees.

Qualifications

• Bachelor’s degree or equivalent job experience required.
• CompTIA A+ or Google IT Support certification preferred.
• Experience providing AV and classroom technology support.
• Experience diagnosing and resolving hardware, software, and peripheral issues in Windows environments.
• 2-4 years of desktop/call center support experience.

Responsibilities

• Deliver exceptional customer service by applying technical expertise and clear communication to assess end user needs and provide effective solutions.
• Demonstrate strong troubleshooting and critical thinking when diagnosing issues.
• Maintain professionalism while managing multiple priorities and deadlines in high-pressure situations.
• Collaborate with colleagues across departments to foster teamwork.
• Support events, including high-profile events at campus or off-site locations.

Skills

Windows 11

macOS

Active Directory / Entra ID

Networking fundamentals

Incident logging & tracking

Data protection & privacy

AV & Classroom technology

Customer service

Communication

Education

Bachelor’s degree or equivalent

CompTIA A+ or Google IT Support certification preferred

Job description

The Chicago School of Professional Psychology seeks an IT Support Analyst to join onsite IT Services at 400 S Jefferson, Chicago. You will provide hands-on support to faculty, staff, and students, assist with events, and ensure smooth operation of technical resources.

Ideal candidates have 2–4 years in desktop or call center support, strong knowledge of Windows 11, macOS, AD/Entra ID, and AV/classroom technology, and relevant certifications or degrees.