IT Site Support Analyst

The Chicago School of Professional Psychology; Chicago (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Generous paid time-off

Medical and dental insurance coverage

Life and disability insurance

Retirement plan with employer contrib.

Tuition reimbursement

Job summary

The Chicago School of Professional Psychology seeks an IT Support Analyst to join onsite IT Services at 400 S Jefferson, Chicago. You will provide hands-on support to faculty, staff, and students, assist with events, and ensure smooth operation of technical resources.

Ideal candidates have 2–4 years in desktop or call center support, strong knowledge of Windows 11, macOS, AD/Entra ID, and AV/classroom technology, and relevant certifications or degrees.

Qualifications

• Bachelor’s degree or equivalent job experience required.
• CompTIA A+ or Google IT Support certification preferred.
• Experience providing AV and classroom technology support.
• Experience diagnosing and resolving hardware, software, and peripheral issues in Windows environments.
• 2-4 years of desktop/call center support experience.

Responsibilities

• Deliver exceptional customer service by applying technical expertise and clear communication to assess end user needs and provide effective solutions.
• Demonstrate strong troubleshooting and critical thinking when diagnosing issues.
• Maintain professionalism while managing multiple priorities and deadlines in high-pressure situations.
• Collaborate with colleagues across departments to foster teamwork.
• Support events, including high-profile events at campus or off-site locations.

Skills

Windows 11

macOS

Active Directory / Entra ID

Networking fundamentals

Incident logging & tracking

Data protection & privacy

AV & Classroom technology

Customer service

Communication

Education

Bachelor’s degree or equivalent

CompTIA A+ or Google IT Support certification preferred

Job description

Job Description:

Job Title: IT Support Analyst

Department: IT Department

Job Purpose:

The Community Solution Education System is seeking an IT Support Analyst to join our onsite support team at The Chicago School and will report to the Director of IT Services. The IT Support Analyst will be part of an onsite support team and work closely with the IT Department at The Community System. This role ensures that faculty, staff, and students can effectively utilize our technical resources by providing them with hands‑on IT support and user training. In addition, the Support Analyst will be expected to provide the support needed for specific events, including high profile events at the college or off‑site locations.

Position responsibilities include, but are not limited to:

• Deliver exceptional customer service by leveraging technical expertise, analytical thinking, and strong communication skills to accurately assess end user needs and offer effective solutions.
• Demonstrate strong troubleshooting and critical thinking skills when diagnosing technical issues.
• Maintain professionalism while managing multiple priorities, meeting deadlines, and resolving issues in high-pressure or sensitive situations.
• Foster a collaborative team environment and effectively work with colleagues across departments.
• Ability to work flexible shifts and peak periods including but not limited to the beginning of each semester and service launch dates.

Required Qualifications:

Knowledge and Skills

• Provide clear, professional updates to end users while translating technical issues into non-technical language.
• Proficiency in supporting Windows 11 and macOS
• Familiarity with AV & Classroom technology.
• Familiarity with Active Directory / Entra ID for user and device management.
• Familiarity with basic networking fundamentals.
• Ability to log, track, and update incidents and service requests.
• Ability to follow data protection and privacy standards.

Education:

• Bachelor’s degree or equivalent job experience required.CompTIA A+ or Google IT Support certification preferred.

Experience:

• Experience providing support for audio-visual (A/V) systems and classroom technology.
• Ability to diagnose and resolve hardware, software, and peripheral issues in a Windows‑based environment.
• 2-4 years of experience providing desktop/call center support.

Working Conditions:

• This is an onsite position. Location: 400 S Jefferson, Chicago, Illinois
• Work Schedule: Saturday - Tuesday from 8am - 6pm
• Ability to sit and work at a computer for extended periods of time
• Potential for climbing, stooping, bending, and/or kneeling.
• Ability to lift and carry up to 50 lbs.

Compensation & Benefits

This opportunity is budgeted at $50,000 - 65,000 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time‑off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement,

• generous paid time-off
• medical and dental insurance coverage
• life and disability insurance
• retirement plan with employer contribution
• multiple flexible spending accounts
• tuition reimbursement

The Community Solution is an Equal Opportunity Employer.