Onsite IT Support Analyst I - White-Glove Service Desk

Motion Recruitment; Plano (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

Motion Recruitment is seeking an IT Support Analyst I for a 6-month contract in Plano, TX. The role is onsite, supporting enterprise-level IT operations within a global technology organization.

You will troubleshoot issues, provide exceptional customer service, and help maintain critical systems powering global service desk operations. The ideal candidate has strong technical aptitude, excellent communication skills, and a customer-first approach.

Qualifications

• Experience in IT help desk or service desk environments.
• Strong Windows OS and Office knowledge.
• Familiarity with ITIL concepts and ticketing workflows.

Responsibilities

• Provide first-level technical support via multiple channels.
• Troubleshoot hardware, software, and network issues remotely where possible.
• Prioritize incidents and manage service requests to meet SLAs.
• Document steps and resolutions in the ticketing system.
• Collaborate with internal teams and vendors to resolve complex issues.
• Deliver exceptional customer service with a professional demeanor.

Skills

IT help desk

Customer service

Troubleshooting

Communication

Incident management

Escalation

Tools

ServiceNow

Remote support tools

Job description

Motion Recruitment is seeking an IT Support Analyst I for a 6-month contract in Plano, TX. The role is onsite, supporting enterprise-level IT operations within a global technology organization.

You will troubleshoot issues, provide exceptional customer service, and help maintain critical systems powering global service desk operations. The ideal candidate has strong technical aptitude, excellent communication skills, and a customer-first approach.