IT Analyst I (Global Service Desk) - Onsite

Kelly Services; Plano (TX); On-site; USD 29,000 - 32,000; Full time

Job summary

Motion Recruitment Partners is seeking an IT Support Analyst I for a 6-month on-site contract in Plano, TX. You will deliver end-user support, troubleshoot hardware and software issues, and uphold service desk standards in a global technology environment.

Responsibilities include first-line incident management, using ServiceNow, and collaborating with internal teams to resolve complex problems while maintaining high customer satisfaction and on-time resolutions.

Qualifications

• Experience or strong working knowledge of IT help desk or service desk environments.
• Familiar with Windows OS, Office applications, and basic troubleshooting.
• Strong communication and customer-first approach.

Responsibilities

• Provide first-level technical support to end users via phone, email, chat, and ticketing.
• Troubleshoot hardware, software, and system incidents using remote tools.
• Prioritize and manage service requests and escalations to meet SLAs.
• Document steps and resolutions in the ticketing system.
• Support proactive maintenance and service desk process improvements.
• Deliver white-glove customer service while coordinating with teams.

Skills

Customer focus

Written and verbal communication

Prioritization

Troubleshooting

End-user support

Tools

ServiceNow

Windows OS

Microsoft Office

Remote access tools

Job description

$21 - $23

IT Support Analyst I / Service Desk / Onsite / Plano, TX

Our client, a global leader in IT infrastructure services and digital transformation, is looking to hire an IT Support Analyst I for a 6-month contract opportunity in Plano, TX. This position is 100% onsite and offers the opportunity to support enterprise-level IT operations within a global technology organization.

This is an excellent opportunity for a customer-focused IT professional looking to expand their technical troubleshooting and service desk experience. You'll work in a collaborative, fast-paced environment supporting end users, resolving technical issues, and maintaining critical systems that power global service desk operations. The ideal candidate has strong technical aptitude, excellent communication skills, and a passion for delivering exceptional customer service.

Contract Duration: 6 month, potential to extend or convert

Required Skills & Experience

• Experience or strong working knowledge of IT help desk, service desk, or technical support environments.
• Knowledge of Microsoft Windows operating systems, Microsoft Office, and common workplace applications.
• Familiarity with IT service management and ticketing platforms such as ServiceNow.
• Understanding of desktop hardware, software, web-based applications, and basic troubleshooting techniques.
• Strong written and verbal communication skills with a customer-first approach.
• Ability to prioritize incidents, troubleshoot technical issues, and elevate when necessary.

Desired Skills & Experience

• Experience providing technical support through phone, email, chat, and remote access tools.
• Familiarity with incident management, request fulfillment, and ITIL-based service desk processes.
• Knowledge of mobile, desktop, and virtual operating environments, cloud storage, and enterprise applications.
• Experience providing white-glove technical support to end users.

Daily Responsibilities

• Provide first-level technical support to end users through phone, email, chat, and ticketing systems.
• Troubleshoot and resolve hardware, software, application, and system-related incidents using remote support tools.
• Manage and prioritize service requests, incidents, and escalations while meeting established service-level performance targets.
• Document troubleshooting steps, resolutions, and technical procedures within the ticketing system.
• Support proactive system maintenance, daily operational checks, and continuous improvements to service desk processes.
• Deliver exceptional white-glove customer service while collaborating with internal technical teams and vendors to resolve complex issues.

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.