IT Support Specialist I — On-Site Desk Tech

Bonadio Group

Dallas (TX)

Hybrid

USD 55,000 - 70,000

Full time

3 days ago

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Job summary

The Bonadio Group in Dallas, TX is seeking an IT Support Specialist I to deliver deskside and telephone technical support for users in our firm. This on-site role requires installing and configuring computers and peripherals, and assisting with mobile devices, video conferences, and software issues. Ideal candidates will have an associate degree in IT, ITIL/HDI certification or equivalent experience, and strong communication skills.

The position runs 8:00 a.m. to 5:00 p.m.

Qualifications

A minimum of an associates degree in information technology or equivalent.
Help Desk Certification (ITIL, HDI) and/or help desk environment experience
Strong interpersonal skills with an ability to communicate clearly and effectively.

Responsibilities

Provide technical assistance for incoming requests to the ITS via ServiceNow ticketing system, phone, email, and walk-up end users.
Provide support for hardware and software issues over the phone and in-person.
Utilize call tracking software to track and manage work.
Install, configure, and set up computers, peripherals, and equipment for users.
Support for iPhones, iPads, Android devices and their associated operating systems.
Manage and track computer inventory in monday.com.
Maintain and support video conference meetings.