Onsite IT Support Analyst I – Client-Facing

centrexIT; San Diego (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) match

Growth opportunities

Job summary

centrexIT seeks an on-site Dedicated Support Analyst I to join our San Diego team. You’ll work with a small group to maintain client IT environments, resolve incidents, and deliver a best-in-class user experience.

You’ll troubleshoot hardware and software, manage Active Directory and M365 tasks, and coordinate with vendors to ensure timely resolutions. A strong communicator with client empathy is essential.

Qualifications

• Associate degree in IT or related field preferred.
• Experience with Windows 8/10/11 environments and AD administration.
• Strong written and verbal communication skills required.

Responsibilities

• Provide best-in-class IT support for client requests on-site and remote.
• Handle phone routing, ticket creation, and timely updates in PSA.
• Assist onsite at client locations around San Diego County as needed.
• Configure and troubleshoot desktops, laptops, printers, and mobiles.
• Support AD, spam filter, printer configs, and password resets.
• Collaborate with vendors to resolve issues and ensure SLGs.

Skills

IT support

Windows OS

Active Directory

M365 administration

Network troubleshooting

Customer service

Education

Associate degree in IT or related field

Tools

Meraki MDM

CentrexIT PSA

Microsoft 365

Job description

centrexIT seeks an on-site Dedicated Support Analyst I to join our San Diego team. You’ll work with a small group to maintain client IT environments, resolve incidents, and deliver a best-in-class user experience.

You’ll troubleshoot hardware and software, manage Active Directory and M365 tasks, and coordinate with vendors to ensure timely resolutions. A strong communicator with client empathy is essential.