Onsite IT Support Analyst - Desktop & Device Expert

Socket.dev; Colorado; On-site; USD 48,000 - 63,000; Full time

Job summary

Weld County is seeking an Information Technology Technical Support Center Analyst to deliver high‑quality onsite IT support for end-user devices, onboarding/offboarding, and device management. The role involves daily face‑to‑face interaction and coordination with IT directors and vendors.

Primary responsibilities include troubleshooting, documentation, asset management, and participation in cybersecurity projects.

Qualifications

• Experienced with setup and configuration of Windows and Office 365.
• Knowledge of desktop/laptop hardware and peripherals.
• Familiarity with ITIL and PMP concepts.
• Proven ability to meet customer expectations via SLAs.
• Strong oral and writing skills across multiple teams.

Responsibilities

• Provide onsite technical support for end-user devices and software.
• Perform deskside repair and issue resolution.
• Handle calls, emails, walk‑ins, and off‑site requests.
• Maintain inventory and asset records in the system.
• Participate in projects and cybersecurity initiatives.

Skills

Windows setup

Office 365

Hardware basics

ITIL basics

Customer SLA

Communication

Project basics

CJIS/HIPAA/PCI

Background check

Education

Bachelor's degree or 4 years technical support/Help Desk

Job description

Weld County is seeking an Information Technology Technical Support Center Analyst to deliver high‑quality onsite IT support for end-user devices, onboarding/offboarding, and device management. The role involves daily face‑to‑face interaction and coordination with IT directors and vendors.

Primary responsibilities include troubleshooting, documentation, asset management, and participation in cybersecurity projects.