Onsite IT Support Analyst - AD/M365 & Citrix

Addison Group

Chicago (IL)

On-site

USD 29,000 - 34,000

Full time

2 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group is seeking a Technical Support Analyst for onsite support at a Chicago-based education and healthcare organization. The role covers Level I/II troubleshooting, Active Directory, Microsoft 365, Citrix, VPN and fielding user inquiries across academic and clinical environments.

You'll manage imaging, WSUS/WDS deployments, patching, and device provisioning for onsite staff and students. This 6-month contract-to-hire position requires strong customer service, documentation, and the

Qualifications

1-3+ years of Help Desk, Desktop Support, Technical Support, or End User Support experience.
Active Directory administration including user and computer account management.
Experience supporting Microsoft 365 / Office 365.
Experience troubleshooting Windows desktop environments.
Understanding of Microsoft Entra ID and Group Policy.
Imaging and deployment experience.
Experience with WDS, WSUS, or deployment/patching technologies.
Experience supporting Citrix and VPN environments.
Experience with remote-support tools such as Dameware, Remote Desktop, VNC.
Experience troubleshooting printers (local & network).
Experience supporting mobile devices.
Basic networking and switch troubleshooting.
Experience working in an IT ticketing system.
Ability to independently perform Level I & Level II troubleshooting.
Strong problem-solving and communication skills.
Ability to work independently in fast-paced environment.
100% onsite in Chicago; Associate’s degree or higher.

Responsibilities

Provide onsite, phone, and remote technical support to faculty, staff, and students.
Troubleshoot hardware, software, applications, accounts, printers, and connectivity.
Administer user and computer accounts in Active Directory.
Support Microsoft 365 / Office 365 incl. provisioning & troubleshooting.
Support identity issues involving Active Directory and Microsoft Entra ID.
Maintain Group Policy and related workstation issues.
Create and deploy workstation images using WDS and related tools.
Assist with Windows patching and WSUS.
Configure desktops and laptops for new hires and moves.
Support Citrix, VPN, and VDI environments.
Use Dameware, Remote Desktop, and VNC for remote support.
Troubleshoot printers and mobile devices.
Perform basic network/switch troubleshooting.
Support client-side hardware and line-of-business apps.
Monitor ticketing system and update users.