Tech Support Analyst: On-Site & Remote IT Expert

SNtial Technologies, Inc.; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

SNtial is seeking a Technical Support Analyst for on-site, telephone, and remote technology support in Chicago, IL. Initial six-month contract-to-hire with potential conversion to full-time at client discretion.

The role includes image deployment, Active Directory, Microsoft 365, and HIPAA risk considerations, supporting on-site and satellite sites with occasional after-hours coverage.

Qualifications

• Associate degree or higher in Information Systems or a related field.
• At least three years of technical support or help-desk experience, preferably within an education or healthcare environment.
• Microsoft Certified Professional, CompTIA A+, or an equivalent or higher certification.
• A bachelor’s or advanced degree may be considered in place of the certification requirement.
• Relevant professional certifications may be considered in place of degree requirements at the hiring manager’s discretion.
• Experience troubleshooting local and network-related computer and printer issues.
• Experience using remote support tools such as Dameware, Remote Desktop, or VNC.
• Experience with desktop image deployment tools and/or Windows Server Update Services.
• Experience supporting mobile and IoT devices.
• Strong technical troubleshooting and problem-solving abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Strong interpersonal, organizational, and customer-service skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide telephone, on-site, and remote technical support to faculty, staff, and students.
• Perform Level 1 and Level 2 troubleshooting and problem analysis.
• Monitor, manage, and proactively update support tickets.
• Support client-side hardware and software connected to the organization’s infrastructure.
• Complete technology setups for new hires, relocations, and terminations.
• Create and maintain computer and user accounts in Active Directory.
• Provision and troubleshoot Microsoft 365 email accounts.
• Maintain an understanding of current and planned Group Policies.
• Create and maintain workstation images using Windows Deployment Services.
• Support virtual desktop infrastructure and other virtual environments.
• Provide remote support using Citrix, VPN, Remote Desktop, or similar tools.
• Assist with testing software releases, upgrades, patches, and system changes.
• Maintain an accurate inventory of technology assets.
• Provide one-on-one training for organizational applications.
• Support mobile and Internet of Things devices.
• Perform basic network troubleshooting, including switches.
• Help procure equipment needed to support information systems.
• Create and maintain employee and student identification cards.
• Identify and report potential HIPAA risks.
• Document completed work and maintain internal system documentation.
• Develop support-desk procedures and training materials.
• Support patch management and monthly maintenance activities.
• Participate in technology projects.
• Provide after-hours and non-workday support when required.
• Participate in 24/7 support-desk coverage rotations.
• Perform other duties as assigned.

Skills

Active Directory

Microsoft 365

Remote support

Troubleshooting

Citrix

VPN

Dameware

Remote Desktop

VNC

Group Policy

Education

Associate degree in Information Systems or related field

Tools

Dameware

Remote Desktop

VNC

Windows Deployment Services

Windows Server Update Services

Job description

SNtial is seeking a Technical Support Analyst for on-site, telephone, and remote technology support in Chicago, IL. Initial six-month contract-to-hire with potential conversion to full-time at client discretion.

The role includes image deployment, Active Directory, Microsoft 365, and HIPAA risk considerations, supporting on-site and satellite sites with occasional after-hours coverage.