Onsite IT Solutions Specialist

Grand Consulting | Managed IT Services, Outsourced IT, and Tech Support; Des Moines (IA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

HSA Contributions

IRA 2% Match

Life Insurance

Paid Time Off

Sick Leave

Paid Holidays

Parental Leave

Fully Stocked Kitchen

Unlimited Puns

Job summary

Grand Consulting is seeking a Client Solutions Specialist to visit client offices, audit hardware and infrastructure, and prepare quotes for account managers. The role spans work with diverse small- to mid-sized businesses across industries, with a path into Account Management or Technical Support based on interest.

The team collaborates closely with sales to craft tailored IT solutions. The position offers a base salary with commissions and benefits, emphasizing hands-on learning and

Qualifications

• Live in the Greater Des Moines Area.
• Available to work 40 hours a week.
• A valid driver’s license and vehicle for transportation
• Capable of lifting and moving up to 30 lbs. of equipment

Responsibilities

• Visit Offices: You’ll go to the offices of our clients and prospects to audit their current hardware, network setup, and overall IT environment.
• Create Quotes: Research and build quotes for workstations, laptops, network gear, servers, and backups. (Our preferred brands are Dell, Ubiquiti, Synology, Netgate, and more.)
• Customize Solutions: Determine what hardware specs and models each client needs based on their specific industry and use cases.
• Partner with Sales: Work closely with our Account Managers to provide the pricing and technical details they need to sell solutions.
• Update Our CRM: Add notes in our CRM software and update quotes as projects progress.
• Keep Records: Maintain clean, detailed records of our clients’ infrastructure for reference during tech support calls and troubleshooting.
• Lend a Helping Hand: When you’re on-site, we may ask you to help with basic support tasks, like setting up a new monitor or rebooting a stubborn device.
• Interact With People: Chat with office staff during visits, communicate with them by email and phone, and represent our company with a positive, helpful, and approachable attitude.

Job description

Grand Consulting is seeking a Client Solutions Specialist to visit client offices, audit hardware and infrastructure, and prepare quotes for account managers. The role spans work with diverse small- to mid-sized businesses across industries, with a path into Account Management or Technical Support based on interest.

The team collaborates closely with sales to craft tailored IT solutions. The position offers a base salary with commissions and benefits, emphasizing hands-on learning and