Client Solutions Specialist

PCA Technology Solutions; Little Rock (AR); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT services firm in Little Rock is seeking a Client Solutions Specialist to manage and grow client relationships through excellent customer service. This entry-level role involves account management, performing technical reviews, and collaborating with marketing teams. Candidates should have strong communication skills and a problem-solving mindset.

Qualifications

• Self‑motivated and highly communicative.
• Adept at working independently and as part of a team.
• Focus on client satisfaction and retention.

Responsibilities

• Manage and build relationships with customer decision-makers.
• Conduct technical account reviews and provide recommendations.
• Work with marketing to attain account growth goals.

Skills

High technical aptitude and presentation skills

Strong time‑management skills

Excellent verbal and written communication skills

Problem‑solving mindset

Ability to build relationships

Job description

Overview

The Client Solutions Specialist manages, retains and grows existing client relationships through exemplary customer service, solutions stack knowledge and excellent communications skills.

Core Competencies

• High technical aptitude and presentation skills
• Self‑motivated and highly communicative
• Strong time‑management skills with the ability to multi‑task
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Ability to successfully collaborate and build relationships with partners and teammates
• Problem‑solving mindset with a focus on client satisfaction
• Adept at working independently and as part of a team

Responsibilities

• Account Management: This position manages and builds relationships with the decision‑makers at assigned customer accounts, boosting satisfaction and ensuring customer retention. It understands customers’ business goals, showcases the benefits of our services, assists with product needs, owns the renewal process, and acts as liaison between the customer and internal product solutions team. Referral generation through customer networks is also part of the role.
• Technical Assets & Security Reviews: Conducts regular technical account reviews to ensure customer systems are optimized and functioning efficiently, identifies areas for improvement, and provides actionable recommendations. Reviews comprehensive security assessments to identify vulnerabilities and recommends security strategies to enhance the customer security posture.
• Marketing, Education & Recordkeeping: Works cross‑functionally with the Marketing Team to attain account growth goals through basic customer education. Participates in team campaigns, follows up with targeted customers, maintains accurate records of customer information and communication in internal CRM systems, and enters time and expenses into the CRM as they occur.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Consulting, Information Technology, and Sales

Industries

IT Services and IT Consulting