Technical Support Specialist

Grand Consulting; Des Moines, Northern (IA, KY); Hybrid; USD 47,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

HSA Contributions

IRA 2% Match

Life Insurance

PTO 20 days

Sick Leave 10 days

Holidays 7 days

Parental Leave 60 business days

Kitchen with Coffee/Tea

Unlimited Puns

Job summary

Grand Consulting in Des Moines, IA is seeking an IT Help Desk/Support Specialist with 3–5 years of experience to join our friendly service team. You will assist clients, install and upgrade workstations and servers, troubleshoot Windows issues, document solutions, and collaborate with internal teams to resolve more complex problems.

The ideal candidate will have strong Windows knowledge, Active Directory, and experience with Microsoft 365 and Google Workspaces, plus exceptional communication and

Qualifications

• 3–5 years of experience in a help desk or IT support role.
• Strong knowledge of Windows workstations and servers; solid Active Directory understanding.
• Experience with Microsoft 365 and Google Workspace is preferred.

Responsibilities

• Respond to client inquiries and provide technical assistance.
• Assist during server and workstation installations and upgrades.
• Troubleshoot and resolve technical problems with Windows workstations and servers.
• Document incidents and solutions in a clear and concise manner.
• Work with internal teams to elevate and resolve more complex technical issues.

Skills

Windows OS & Server

Active Directory

Customer service orientation

Communication skills

Time management

Tools

Microsoft 365

Google Workspace

Windows Server

IT ticketing system

Job description

What makes Grand Consulting stand out among other IT providers? We’re pretty sure it has something to do with our friendly, knowledgeable technicians and the top-notch customer service they deliver.

So we are excited to add another specialist to our team! Someone with the technical chops for the job, but also enjoys working with people. A key part of our success comes from the strong relationships we’ve built with our clients over the years.

Because of the technical nature of this role, we are looking for someone with experience working in Microsoft Windows environments. This includes configuring and troubleshooting workstations and servers. To be successful in this role management knowledge of Active Directory and cloud services like Microsoft 365 and Google Workspaces will be important. This position does not require coding and development experience.

What You’ll Do

You’ll work closely with our entire service team and receive training and support when you need it. Here are a few things you might do on any given day:

• Respond to client inquiries and provide technical assistance
• Assist during server and workstation installations and upgrades
• Troubleshoot and resolve technical problems with Windows workstations and servers
• Document incidents and solutions in a clear and concise manner
• Work with internal teams to elevate and resolve more complex technical issues

Ideal Candidate

Here is what we’re looking for in an ideal candidate.

• 3 to 5 years of experience in a help desk or IT support role
• Strong knowledge of Windows workstations and servers
• Solid understanding of Active Directory
• Knowledge of how a small to medium sized computer network is setup and works
• Ability to manage multiple projects simultaneously, without getting overwhelmed
• Excellent communication skills, can communicate effectively with clients and colleagues
• Strong roots in a customer experience field (hospitality, retail, services, etc.)
• Desire to build and maintain relationships with anyone you interact with
• Preference to "do things correctly," rather than quickly

Requirements

• Live in the Greater Des Moines Area
• Available to work 40 hours a week. Some work occasionally needs to be performed after hours or on weekends, but is always scheduled ahead of time.
• A valid driver’s license and vehicle for transportation
• Capable of lifting and moving up to 30 lbs. of equipment

What We Offer

• Health InsurancePremiums - 100% Paid
• Health Savings Account Contributions - 50% of Annual Deductible
• Simple IRA Retirement Account - 2% Match
• Basic Life Insurance
• Flexible Paid Time Off (20 days)
• Paid Sick Leave (10 days)
• Paid Holidays (7 days)
• Parental Leave (60 business days)
• Fully Stocked Kitchen with Specialty Coffee and Tea
• Unlimited Free Puns

Why isn’t this position remote?

Many of our larger projects require us to install equipment at the offices of our clients. We’ve found that these projects go much smoother if we can collaborate in person. This also makes training and mentorship more effective as well.

About Grand Consulting

Grand Consulting is a small, but growing information technology company located in Des Moines, Iowa. We provide technical support for small- to medium-sized businesses that aren’t quite big enough to have their own IT department.

We work with businesses in a variety of industries including dental, healthcare, eyecare, law, accounting, creative, and construction.

Not only do we offer competitive pay and benefits, we’ve put in extra effort to create a fun and supportive environment where everyone can learn and grow. This is why we were the first IT company in the state of Iowa to offer an IT apprenticeship program. We provide continuing education, mentorship, and training.

A diverse and inclusive workplace is incredibly important to us. We welcome people from all different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and so eager to meet you.

Grand Consulting
950 12th Street
Des Moines, IA 50309