Client Solutions Specialist

Grand Consulting | Managed IT Services, Outsourced IT, and Tech Support; Des Moines (IA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

HSA Contributions

IRA 2% Match

Life Insurance

Paid Time Off

Sick Leave

Paid Holidays

Parental Leave

Fully Stocked Kitchen

Unlimited Puns

Job summary

Grand Consulting is seeking a Client Solutions Specialist to visit client offices, audit hardware and infrastructure, and prepare quotes for account managers. The role spans work with diverse small- to mid-sized businesses across industries, with a path into Account Management or Technical Support based on interest.

The team collaborates closely with sales to craft tailored IT solutions. The position offers a base salary with commissions and benefits, emphasizing hands-on learning and

Qualifications

• Live in the Greater Des Moines Area.
• Available to work 40 hours a week.
• A valid driver’s license and vehicle for transportation
• Capable of lifting and moving up to 30 lbs. of equipment

Responsibilities

• Visit Offices: You’ll go to the offices of our clients and prospects to audit their current hardware, network setup, and overall IT environment.
• Create Quotes: Research and build quotes for workstations, laptops, network gear, servers, and backups. (Our preferred brands are Dell, Ubiquiti, Synology, Netgate, and more.)
• Customize Solutions: Determine what hardware specs and models each client needs based on their specific industry and use cases.
• Partner with Sales: Work closely with our Account Managers to provide the pricing and technical details they need to sell solutions.
• Update Our CRM: Add notes in our CRM software and update quotes as projects progress.
• Keep Records: Maintain clean, detailed records of our clients’ infrastructure for reference during tech support calls and troubleshooting.
• Lend a Helping Hand: When you’re on-site, we may ask you to help with basic support tasks, like setting up a new monitor or rebooting a stubborn device.
• Interact With People: Chat with office staff during visits, communicate with them by email and phone, and represent our company with a positive, helpful, and approachable attitude.

Job description

At Grand Consulting, IT isn’t just about technology, it’s about people. Our company thrives on building genuine, long-lasting relationships with our clients, and we need your help to keep that momentum going!

We are looking for a Client Solutions Specialist to join our account management team. This person will focus primarily on visiting the offices of clients and prospects, auditing their hardware and infrastructure, and building quotes for our account managers to pitch.

If you’ve always wanted to work in tech, this is a great opportunity to get hands-on experience with commercial grade hardware at small- to medium-sized businesses spanning a variety of industries including dental, law, construction, manufacturing, healthcare, non-profits, and more.

Plus, as you grow and learn, this role offers a natural stepping stone into either an Account Management or Technical Support role, depending on what you enjoy the most.

What You’ll Do

Here are main responsibilities of this role

• Visit Offices: You’ll go to the offices of our clients and prospects to audit their current hardware, network setup, and overall IT environment.
• Create Quotes: Research and build quotes for workstations, laptops, network gear, servers, and backups. (Our preferred brands are Dell, Ubiquiti, Synology, Netgate, and more.)
• Customize Solutions: Determine what hardware specs and models each client needs based on their specific industry and use cases.
• Partner with Sales: Work closely with our Account Managers to provide the pricing and technical details they need to sell solutions.
• Update Our CRM: Add notes in our CRM software and update quotes as projects progress.
• Keep Records: Maintain clean, detailed records of our clients’ infrastructure for reference during tech support calls and troubleshooting.
• Lend a Helping Hand: When you’re on-site, we may ask you to help with basic support tasks, like setting up a new monitor or rebooting a stubborn device.
• Interact With People: Chat with office staff during visits, communicate with them by email and phone, and represent our company with a positive, helpful, and approachable attitude.

Ideal Candidate

Here is what we’re looking for in an ideal candidate:

• Tech Literate: You have a basic understanding of computer parts (like processors, RAM, and storage) and consumer networking equipment (routers, switches, and access points).
• Product Connoisseur: You genuinely geek out about hardware and love researching different brands, product lines, models, and specs.
• Eager To Learn: Your brain is a sponge and you want learn more about IT/ technology. You enjoy diving deep into the details to discover something new.
• Problem Solver: Sometimes the solution isn’t always obvious, but you like to find alternatives and pitch them to your team.
• Eye for Detail: You have excellent organizational skills and a habit of keeping careful, accurate, and diligent notes.
• Friendly/Approachable: You have a friendly vibe and enjoy interacting with clients and coworkers.
• Flexible: You’re a team player who is willing to jump in and help when your team is trying to solve a problem for a client.

Compensation

This position offers a base salary of $40,000 per year, plus commission. Our account management team works together to better serve our clients, which means they split commissions. On top of your base salary, you will receive 5% of the account management team’s shared commission pool.

Requirements

• Live in the Greater Des Moines Area
• Available to work 40 hours a week.
• A valid driver’s license and vehicle for transportation
• Capable of lifting and moving up to 30 lbs. of equipment

What We Offer

• Health Insurance Premiums - 100% Paid
• Health Savings Account Contributions - 50% of Annual Deductible
• Simple IRA Retirement Account - 2% Match
• Basic Life Insurance
• Flexible Paid Time Off (20 days)
• Paid Sick Leave (10 days)
• Paid Holidays (7 days)
• Parental Leave (60 business days)
• Fully Stocked Kitchen with Specialty Coffee and Tea
• Unlimited Free Puns

About Grand Consulting

Grand Consulting is a small, but growing information technology company located in Des Moines, Iowa. We provide technical support for small- to medium-sized businesses that aren’t quite big enough to have their own IT department.

We work with businesses in a variety of industries including dental, healthcare, eyecare, law, accounting, creative, and construction.

Not only do we offer competitive pay and benefits, we’ve put in extra effort to create a fun and supportive environment where everyone can learn and grow. This is why we were the first IT company in the state of Iowa to offer an IT apprenticeship program. We provide continuing education, mentorship, and training.

A diverse and inclusive workplace is incredibly important to us. We welcome people from all different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and so eager to meet you.