Onsite IT Service Technician — Federal Enterprise Support

GovCIO; Lee's Summit (MO); On-site; USD 45,000 - 55,000; Full time

Job summary

GovCIO is seeking an IT Service Technician to provide onsite support to federal customers in Lee's Summit, MO. Responsibilities include resolving technical issues through the ServiceNow system, managing user relocation requests, and performing system maintenance.

Candidates must have a high school diploma and strong technical proficiency, with preference given to those with experience in troubleshooting Apple Macintosh devices. The salary range for this position is $50,000 annually.

Qualifications

• High school diploma with 0-3 years of experience or equivalent.
• U.S. Citizen.
• Ability to troubleshoot and resolve technical issues.
• Support video conferencing and audio/video operations.

Responsibilities

• Provide on-call support for resolving technical problems via ServiceNow.
• Manage user relocation requests and ensure device encryption.
• Perform routine maintenance and install software patches via SCCM.
• Support tier 1 Service Desk with user inquiries.

Skills

Technical proficiency

Problem-solving skills

Analytical abilities

Troubleshooting Apple Macintosh

Education

High School diploma

Tools

SCCM

CompTIA A+

CompTIA Network+

Microsoft Operating Systems certification

Job description

GovCIO is seeking an IT Service Technician to provide onsite support to federal customers in Lee's Summit, MO. Responsibilities include resolving technical issues through the ServiceNow system, managing user relocation requests, and performing system maintenance.

Candidates must have a high school diploma and strong technical proficiency, with preference given to those with experience in troubleshooting Apple Macintosh devices. The salary range for this position is $50,000 annually.