IT Service Technician

GovCIO; Seattle (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

GovCIO is hiring an IT Service Technician to provide onsite support for a federal client in Seattle, WA. You will handle hardware/software troubleshooting, operate networks/servers, and collaborate with support teams to resolve issues. Occasional travel and certification training are required and reimbursed.

Access to VPN/Citrix and SCCM will be used daily. The role requires US citizenship, a high school diploma, and readiness to obtain a Public Trust Clearance within six months.

Qualifications

• US Citizenship is required.
• High School diploma or equivalent is required.
• Must be able to obtain and hold a Public Trust Clearance.
• Strong problem solving and analytical abilities are essential.
• High degree of technical proficiency is expected.

Responsibilities

• Provide onsite IT support and resolve problems for customers and staff.
• Coordinate and perform operation/maintenance for networks/servers.
• Install, troubleshoot, and maintain hardware and software; perform routine system maintenance.

Skills

US Citizenship

On-site support

Technical proficiency

Problem-solving

Education

High School Diploma or equivalent

Public Trust Clearance eligibility

Tools

SCCM

ServiceNow

VPN

Citrix

Job description

Overview

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Seattle, WA and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Employee will be required to obtain an A+, ITIL Foundation, HDI certification, and one of the following within six months of hire: Security+, Network+, or Server+. The cost of certification will be reimbursed by GovCIO.

Responsibilities

The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:

• Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.


• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.


• Recommend systems modifications to reduce user problems.


• Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.


• Install operating system patches, upgrades etc. via SCCM Software Center


• Provide remote support services for telework/home users.


• Help ensure user applications work over VPN and/or Citrix.


• Manage user relocation requests


• Ensure devices are properly encrypted.


• Local On-Site Cabling


• Provide on-site support for enterprise groups such as the network and security operation centers.


• Restart network equipment, including switches and routers as directed by enterprise networking.


• Replace defective network equipment.


• Wireless Services


• Assist users with mobile communication devices.


• Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.


• Asset Inventory Support


• Assist with physical inventory as needed.


• Assist with receiving and receipting property.


• Disposal Preparation Support


• Process computer equipment for disposal.


• Ensure disposal policies are properly employed.


• Ensure all devices are fully wiped of information before leaving the facility.


• Video Conferencing and Audio/Video O&M


• Troubleshoot system problems.


• Work with support staff for remote troubleshooting and repairs.


• Assist in setting up presentation devices and video conferencing units.


• Support pre/post application releases.


• Gather analyze, and report end-user support trends.


• Answer Service Desk calls and assist users when call volumes are unusually high.


• Other duties as assigned.

Qualifications

• High School with 0-2 years (or commensurate experience)


• US Citizen


• High degree of technical proficiency


• Excellent problem-solving skills and analytical abilities

Preferred Skills And Experience

• Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role


• Certification in Microsoft Operating Systems


• Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation


• CompTIA Network+


• CompTIA A+


• CompTIA Server+


• CompTIA Security+

Clearance Required

Must be able to obtain and hold a Public Trust Clearance.

Posted Salary Range: USD $25.50 - USD $25.50 /Hr.