IT Service Technician

GovCIO; Lee's Summit (MO); On-site; USD 45,000 - 55,000; Full time

Job summary

GovCIO is seeking an IT Service Technician to provide onsite support to federal customers in Lee's Summit, MO. Responsibilities include resolving technical issues through the ServiceNow system, managing user relocation requests, and performing system maintenance.

Candidates must have a high school diploma and strong technical proficiency, with preference given to those with experience in troubleshooting Apple Macintosh devices. The salary range for this position is $50,000 annually.

Qualifications

• High school diploma with 0-3 years of experience or equivalent.
• U.S. Citizen.
• Ability to troubleshoot and resolve technical issues.
• Support video conferencing and audio/video operations.

Responsibilities

• Provide on-call support for resolving technical problems via ServiceNow.
• Manage user relocation requests and ensure device encryption.
• Perform routine maintenance and install software patches via SCCM.
• Support tier 1 Service Desk with user inquiries.

Skills

Technical proficiency

Problem-solving skills

Analytical abilities

Troubleshooting Apple Macintosh

Education

High School diploma

Tools

SCCM

CompTIA A+

CompTIA Network+

Microsoft Operating Systems certification

Job description

Overview

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Lee's Summit, MO and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage.

Responsibilities

• Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Recommend systems modifications to reduce user problems.
• Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components.
• Install operating system patches, upgrades, etc. via SCCM Software Center.
• Provide remote support services for telework/home users.
  • Help ensure user applications work over VPN and/or Citrix.
• Manage user relocation requests.
• Ensure devices are properly encrypted.
• Local On-Site Cabling.
• Provide on-site support for enterprise groups such as the network and security operation centers.
  • Restart network equipment, including switches and routers as directed by enterprise networking.
  • Replace defective network equipment.
• Wireless Services
  • Assist users with mobile communication devices.
  • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
• Asset Inventory Support
  • Assist with physical inventory as needed.
  • Assist with receiving and receipting property.
• Disposal Preparation Support
  • Process computer equipment for disposal.
  • Ensure disposal policies are properly employed.
  • Ensure all devices are fully wiped of information before leaving the facility.
• Video Conferencing and Audio/Video O&M
  • Troubleshoot system problems.
  • Work with support staff for remote troubleshooting and repairs.
  • Assist in setting up presentation devices and video conferencing units.
• Support pre/post application releases.
• Gather analyze, and report end-user support trends.
• Assist tier 1 Service Desk with answering user calls.
• Other duties as assigned.

Qualifications

• High School with 0-3 years (or commensurate experience)
• US Citizen
• High degree of technical proficiency
• Excellent problem-solving skills and analytical abilities

Preferred Skills And Experience

• Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
• Certification in Microsoft Operating Systems
• Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
• CompTIA Network+
• CompTIA A+
• CompTIA Server+
• CompTIA Security+

Clearance Required

Must be able to obtain and hold a Public Trust Clearance.

Posted Salary Range: USD $50,000.00 - USD $50,000.00 /Yr.