Onsite IT Service Desk Technician (Temp to Perm)

SitusAMC Holdings Corp.; Overland Park (KS); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

PTO & Paid holidays

401K matching

Medical/Dental/Vision insurance

Job summary

SitusAMC is seeking an Onsite Service Desk professional for Overland Park, KS. This temporary-to-perm role supports end users with desktop, laptop, and peripheral issues, performing remote and in-person troubleshooting.

You will work with service desk software, document resolutions, and escalate complex problems. Strong communication and teamwork are essential for success in this fast-paced environment.

Qualifications

• High School Diploma or GED or equivalent.
• 2–4 years of intermediate IT support experience.
• Strong knowledge of hardware, Windows OS, and Office 365.

Responsibilities

• Record, track, and document incidents using service desk software.
• Troubleshoot hardware, software, and network issues on-site or remotely.
• Provide timely escalation to higher tiers when needed.
• Communicate clearly with end users and document steps taken.
• Assist in software deployments and Change Management tasks.
• Support end users with mobile devices and peripherals.

Skills

IT support

Windows OS

MS Office 365

Hardware troubleshooting

Remote support

Documentation

Education

High School Diploma or GED

Tools

Service desk software

Diagnostic utilities

Job description

SitusAMC is seeking an Onsite Service Desk professional for Overland Park, KS. This temporary-to-perm role supports end users with desktop, laptop, and peripheral issues, performing remote and in-person troubleshooting.

You will work with service desk software, document resolutions, and escalate complex problems. Strong communication and teamwork are essential for success in this fast-paced environment.