Field Service Technician - Onsite Laptop & PC Repair Pro

Ampcus, Inc; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Ampcus Inc. is seeking a Field Service Technician to provide on-site laptop and desktop hardware repair across the Kansas City metropolitan area and surrounding locations.

The role requires hands-on hardware repair, diagnosing Dell laptop/desktop issues, and replacing components. Travel between customer sites is frequent, with mileage reimbursed and a focus on professional customer service.

Qualifications

• 1+ year hands-on laptop/desktop break-fix experience.
• CompTIA A+ certification preferred or required by client; must obtain within 90 days of starting.

Responsibilities

• Perform onsite break-fix repairs of laptops and desktop computers.
• Diagnose and troubleshoot hardware issues involving Dell laptops and PCs.
• Replace hard drives, motherboards, keyboards, LCD screens, and other computer components.
• Perform complete system replacements and repair or replace PC peripherals.
• Resolve basic hardware and software issues as directed.
• Complete and close service tickets in real time using the designated call management system and company-provided phone.
• Document service activities, time, and location accurately for each service request.
• Travel between customer locations throughout the assigned metropolitan area and surrounding regions.
• Maintain professional communication and customer service standards.

Skills

Laptop repair

Desktop repair

On-site service

Customer service

Education

CompTIA A+ certification

Tools

ServiceNow

MS Office

Dell hardware

Job description

Ampcus Inc. is seeking a Field Service Technician to provide on-site laptop and desktop hardware repair across the Kansas City metropolitan area and surrounding locations.

The role requires hands-on hardware repair, diagnosing Dell laptop/desktop issues, and replacing components. Travel between customer sites is frequent, with mileage reimbursed and a focus on professional customer service.