Onsite IT Service Desk Technician - Temp-to-Perm

SitusAMC; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401K

Medical, dental, vision insurance

Career growth

Job summary

SitusAMC is seeking an Onsite Service Desk Analyst in Overland Park for a temporary to permanent opportunity. You will record, troubleshoot, and resolve end-user hardware and software issues, and provide timely ticket updates to users and management.

The ideal candidate has 2–4 years of relevant experience, strong knowledge of Microsoft Windows OS, Office 365, and basic network concepts, plus excellent communication and teamwork skills. We offer competitive benefits and growth opportunities.

Qualifications

• Minimum 2–4 years of relevant IT support experience.
• Experience supporting desktops, laptops, mobile devices and printers.
• Familiarity with Windows OS and Office365 applications.
• Strong written and verbal communication and customer service mindset.

Responsibilities

• Record, track and document incidents using service desk software.
• Troubleshoot hardware and software issues remotely or on-site.
• Provide end-user support for computer systems, software, and peripherals.
• Escalate complex problems to higher level groups as needed.
• Assist in software deployments and change management activities.

Skills

Communication skills

Teamwork

Documentation

Time management

Self-starting

Prioritization

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Windows OS

Office365

Diagnostic tools

Job description

SitusAMC is seeking an Onsite Service Desk Analyst in Overland Park for a temporary to permanent opportunity. You will record, troubleshoot, and resolve end-user hardware and software issues, and provide timely ticket updates to users and management.

The ideal candidate has 2–4 years of relevant experience, strong knowledge of Microsoft Windows OS, Office 365, and basic network concepts, plus excellent communication and teamwork skills. We offer competitive benefits and growth opportunities.