Onsite IT Service Desk Technician I — Seattle

Trupanion; Seattle (WA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Sabbatical after 5 years

Pet-friendly office

On-site gym

Job summary

Trupanion in Seattle, WA is hiring an IT Service Desk Technician I for an in-office, on-site role five days a week. You will provide frontline end-user support for Microsoft 365, Windows devices, and workplace technology, acting as a highly visible on-site resource.

You will deploy devices, support onboarding, manage meeting room tech, asset lifecycle, and develop knowledge articles while upholding security and operational standards to improve employee experience.

Qualifications

• 0-2 years of experience in IT support, service desk, desktop support, or a customer-facing technical role.
• Experience supporting Microsoft 365, Windows 10/11, password resets, authentication services, and MFA.
• Experience troubleshooting laptops, peripherals, docking stations, monitors, printers, conference room technology, and common workplace applications.
• Experience provisioning, deploying, and supporting endpoint devices, including onboarding and equipment refresh activities.
• Experience managing IT assets throughout the device lifecycle, including inventory tracking, equipment recovery, loaner management, and secure disposal processes.
• Experience providing desk-side and remote support while managing incidents, service requests, and escalations.
• Ability to create and maintain technical documentation, knowledge articles, and process guides.
• Experience using an IT service management platform such as Jira Service Management, Freshservice, ServiceNow, or similar tools.
• Strong customer service, troubleshooting, verbal communication, and written communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to lift, move, stage, and install common technology equipment and provide regular on-site support.

Responsibilities

• Provide Tier 1 support for Microsoft 365, Windows devices, account access, password resets, MFA, business applications, and workplace technology.
• Deliver desk-side and remote support while owning incidents and service requests through resolution or escalation.
• Troubleshoot laptops, monitors, docking stations, printers, mobile devices, peripherals, and common software issues.
• Maintain accurate ticket documentation and communicate effectively with employees throughout the support process.
• Prepare, deploy, configure, and support laptops and workplace technology for new hires and existing employees.
• Support employee onboarding, equipment refreshes, hardware replacements, desk moves, and loaner device assignments.
• Assist with device recovery, redeployment, and secure equipment disposition activities.
• Support conference rooms, Microsoft Teams Rooms, audiovisual systems, and collaboration technologies.
• Perform basic room readiness checks and assist with support for meetings, events, and executive sessions.
• Troubleshoot audio, video, display, and connectivity issues.
• Maintain accurate inventory, asset assignments, lifecycle records, and equipment tracking.
• Manage loaner devices, accessory inventory, equipment storage, and device recovery activities.
• Support inventory audits and ensure technology assets are properly documented.
• Create and maintain knowledge articles, support documentation, and standard operating procedures.
• Follow company security, privacy, asset management, and technology standards.
• Identify opportunities to improve employee experience, service delivery, and operational efficiency.

Skills

Customer service

Troubleshooting

End-user support

Documentation

Desktop support

On-site support

Jira Service Management

MFA

Tools

Jira Service Management

Freshservice

ServiceNow

Microsoft Intune

Job description

Trupanion in Seattle, WA is hiring an IT Service Desk Technician I for an in-office, on-site role five days a week. You will provide frontline end-user support for Microsoft 365, Windows devices, and workplace technology, acting as a highly visible on-site resource.

You will deploy devices, support onboarding, manage meeting room tech, asset lifecycle, and develop knowledge articles while upholding security and operational standards to improve employee experience.