IT Service Desk Analyst: Imaging & End-User Support

Triplenet Technologies; Everett (WA); On-site; USD 34,000 - 49,000; Full time

Job summary

Triplenet Technologies seeks a seasoned IT Analyst / Service Desk Analyst for a short-term engagement in Everett, WA. The role emphasizes outstanding customer service, clear written and verbal communication, and the ability to follow and help improve documented procedures.

You will lead and contribute to several projects and triage end-user issues in a fast-paced environment. You will configure and deploy laptops and mobile devices, support Windows 10 and Office 365, manage ticketing workflows,

Qualifications

• Must be able to self-manage and lead efforts after minimal instruction.
• Experience building out imaging and deploying desktops end-to-end in a Service Desk environment.
• Experience with Windows 10, Microsoft Office 365, and Windows networking in a multi-user environment.
• Excellent customer service, communication, and writing skills; able to follow written instructions and complete checklists.

Responsibilities

• Lead or contribute to projects on lifecycle PC imaging, including procedures creation and inventory tracking.
• Prepare for the move of Transportation and Customer Experience to a new facility, handling tech for occupant readiness and asset surplus.
• Lead in replacing end-of-life VoIP devices.
• Answer calls and triage tickets; create, reset passwords, respond to questions, and escalate when needed.
• Monitor Service Desk and NOC alerting inboxes in real time and create tickets as appropriate.
• Configure and deploy laptops and cell phones; document daily activities for items impacting customers.

Skills

Customer service

Communication

Self-management

Attention to detail

Leadership

Tools

Ticketing system

Job description

Triplenet Technologies seeks a seasoned IT Analyst / Service Desk Analyst for a short-term engagement in Everett, WA. The role emphasizes outstanding customer service, clear written and verbal communication, and the ability to follow and help improve documented procedures.

You will lead and contribute to several projects and triage end-user issues in a fast-paced environment. You will configure and deploy laptops and mobile devices, support Windows 10 and Office 365, manage ticketing workflows,