Onsite IT Service Desk Technician

Cscgeneration 2; Brownsburg (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Medical/dental/vision coverage

Employee discounts

Job summary

Sur La Table in Brownsburg, Indiana is seeking an IT Support Technician to be the first point of contact for employee technology requests. The role covers triage, troubleshooting, and end-to-end resolution across hardware, software, and networking in a fast-paced, on-site environment.

You will own tickets from intake to resolution, document procedures, and support deployments across warehouses, stores, and offices.

Qualifications

• First point of contact for employee tech requests, from intake to resolution.
• Triage, troubleshoot, and resolve hardware, software, and networking issues with minimal escalation.
• Open trouble tickets and coordinate with tier-2 support when needed.

Responsibilities

• Answer, evaluate, and prioritize incoming requests from users with hardware, software, networking issues.
• Identify, diagnose, and resolve problems promptly to minimize downtime.
• Open tickets and escalate to tier 2 or management as appropriate.
• Configure and deploy new desktop/laptop hardware, software, and peripherals.
• Create and update troubleshooting documentation and learn AI-assisted workflows.
• Remotely support vendor installation of technology for stores as needed.
• Maintain and track repairs, warranty information, and PC inventory.
• Support projects including upgrades of applications, telephony, printers, and devices.

Skills

Troubleshooting

Hardware deployment

Software support

Networking

Tools

AI agents

Job description

Sur La Table in Brownsburg, Indiana is seeking an IT Support Technician to be the first point of contact for employee technology requests. The role covers triage, troubleshooting, and end-to-end resolution across hardware, software, and networking in a fast-paced, on-site environment.

You will own tickets from intake to resolution, document procedures, and support deployments across warehouses, stores, and offices.