Onsite IT Desk Support Technician

Stefanini; Newburgh (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading technical support company is seeking a skilled technician for desk side support in Newburgh, Indiana. The ideal candidate will have over 2 years of experience in technical troubleshooting, excellent customer service, and the ability to work in various environments. Responsibilities include resolving customer support issues onsite, handling hardware/software troubleshooting, and managing asset tracking. A technical degree or equivalent experience is preferred. The position may involve travel for remote support requirements.

Qualifications

• 2+ years of experience providing desk side support.
• Proficient troubleshooting skills with hardware and software issues.
• Ability to resolve Windows XP and Windows 7 Operating System Issues.

Responsibilities

• Resolve customer support issues by visiting end-user locations.
• Provide desk side support in various environments.
• Handle asset/lease management tasks.

Skills

Customer service

Technical troubleshooting

Communication skills

Self-starter

Attention to detail

Ability to multi-task

Education

Technical degree or equivalent experience

Tools

Microsoft Office Applications

Symantec Virus Scan software

Remedy Software

Cisco devices/networking

Job description

A leading technical support company is seeking a skilled technician for desk side support in Newburgh, Indiana. The ideal candidate will have over 2 years of experience in technical troubleshooting, excellent customer service, and the ability to work in various environments. Responsibilities include resolving customer support issues onsite, handling hardware/software troubleshooting, and managing asset tracking. A technical degree or equivalent experience is preferred. The position may involve travel for remote support requirements.