Onsite IT Service Desk Specialist – Seattle

Signet Jewelers Limited; Akron (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Generous time off

Merchandise discount

Learning & Development

Job summary

Signet Jewelers Limited seeks a Tier 1 Service Desk Specialist in Seattle, WA to provide first-line IT support for hardware, software, and network issues. You will answer calls, log tickets, and guide users through troubleshooting steps, escalating when needed.

You should have a high school diploma or equivalent, 0–2 years in tech support, and familiarity with Windows, macOS, and Office 365. Certification is a plus; onsite work schedule applies.

Qualifications

• High school diploma or equivalent required.
• 0–2 years in a technical support or customer service role.
• Familiarity with Windows, macOS, and Office 365.

Responsibilities

• Answer Service Desk calls from corporate end users.
• Provide Tier 1 support for basic hardware, software, and network issues (e.g., password resets, printer problems, connectivity).
• Log and track incidents and requests using the ticketing system, ensuring accurate documentation.
• Escalate unresolved or complex issues to Tier 2 or Tier 3 support.
• Guide end users through basic IT processes and troubleshooting steps.
• Maintain and update self-service knowledge base articles (KBAs) for common issues.
• Promote effective use of IT resources to improve productivity.
• Document incident resolutions in tickets and KBAs.
• Assist with basic IT security measures (e.g., verifying user identity).
• Collaborate with IT teams on routine tasks and minor projects.
• Support inventory management for hardware and software assets.

Skills

Basic troubleshooting

Windows

macOS

Office 365

Ticketing systems

Education

High school diploma or equivalent

Tools

Ticketing systems

Job description

Signet Jewelers Limited seeks a Tier 1 Service Desk Specialist in Seattle, WA to provide first-line IT support for hardware, software, and network issues. You will answer calls, log tickets, and guide users through troubleshooting steps, escalating when needed.

You should have a high school diploma or equivalent, 0–2 years in tech support, and familiarity with Windows, macOS, and Office 365. Certification is a plus; onsite work schedule applies.