IT Service Desk Associate Tier 1 Support

Signet Jewelers; Akron (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Healthcare

401(k) matching

Generous PTO

Merchandise discount

Learning & Development

Job summary

Signet Jewelers in Seattle, WA is seeking a Tier 1 Service Desk Specialist to provide first‑line IT support for hardware, software and network issues, guiding users through troubleshooting steps and updating KBAs. You will log and triage tickets, escalate unresolved problems to Tier 2/3, assist with security measures, and collaborate with IT teams on routine tasks while maintaining accurate documentation.

This onsite, Monday–Friday role supports a 7 am–4 pm PST schedule and offers benefits and a

Qualifications

• High school diploma or equivalent required.
• Technical certifications (e.g., CompTIA IT Fundamentals, A+) are a plus.
• 0–2 years of experience in a technical support or customer service role.
• Basic troubleshooting and problem-solving skills.
• Familiarity with Windows, macOS, and Office 365.
• Experience with ticketing systems preferred.

Responsibilities

• Answer Service Desk calls from corporate end users.
• Provide Tier 1 support for basic hardware, software, and network issues.
• Log and track incidents and requests using the ticketing system.
• Follow standard troubleshooting steps and procedures.
• Escalate unresolved or complex issues to Tier 2 or Tier 3 support.
• Guide end users through basic IT processes and troubleshooting steps.
• Maintain and update self-service knowledge base articles (KBAs).
• Promote effective use of IT resources to improve productivity.
• Document incident resolutions in tickets and KBAs.
• Assist with basic IT security measures.
• Collaborate with IT teams on routine tasks and minor projects.
• Support inventory management for hardware and software assets.
• Performs additional duties and projects as assigned.
• Attendance is an essential function of this job.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Attention to detail

Education

High School Diploma or equivalent

CompTIA IT Fundamentals

CompTIA A+

Tools

Windows

macOS

Office 365

Ticketing systems

Basic networking

Job description

Signet Jewelers in Seattle, WA is seeking a Tier 1 Service Desk Specialist to provide first‑line IT support for hardware, software and network issues, guiding users through troubleshooting steps and updating KBAs. You will log and triage tickets, escalate unresolved problems to Tier 2/3, assist with security measures, and collaborate with IT teams on routine tasks while maintaining accurate documentation.

This onsite, Monday–Friday role supports a 7 am–4 pm PST schedule and offers benefits and a