Onsite IT Service Desk Pro - Windows & 365 Support

Phaxis - Technology; New York (NY); On-site; USD 71,635,000 - 107,453,000; Part time

Job summary

Phaxis - Technology is seeking a Service Desk Consultant for an onsite 3‑month contract in New York City. You will be the primary contact for end-user technology support, handling incidents and service requests across desktop, mobile, and collaboration tools.

Responsibilities include Tier 1/2 support, diagnosing hardware and software issues, and maintaining SLA-driven incident management. Strong Microsoft 365 and AD/Group Policy knowledge is required.

Qualifications

• Experience handling Tier 1/2 tickets via multiple channels.
• Strong knowledge of Microsoft 365 apps and services.
• Familiarity with AD, GPO and endpoint configuration.

Responsibilities

• Provide Tier 1 and Tier 2 support via ticketing, phone, email, chat, and walk-up.
• Diagnose and resolve hardware, software, OS, printing, and network issues.
• Manage incidents per SLAs; document, escalate, and communicate status.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint.
• Install and configure desktop applications, endpoints, and workstation images.
• Configure and support laptops, desktops, mobile devices, peripherals.

Skills

Tier 1/2 support

Microsoft 365

Windows 10/11

End-user support

Omnichannel support

Tools

Jira Service Management

Confluence

Active Directory

Group Policy

MDM

DNS/DHCP

Microsoft 365 Admin Center

Job description

Phaxis - Technology is seeking a Service Desk Consultant for an onsite 3‑month contract in New York City. You will be the primary contact for end-user technology support, handling incidents and service requests across desktop, mobile, and collaboration tools.

Responsibilities include Tier 1/2 support, diagnosing hardware and software issues, and maintaining SLA-driven incident management. Strong Microsoft 365 and AD/Group Policy knowledge is required.