Onsite IT Service Desk Specialist

VersaTrust; Tallahassee (FL); On-site; USD 46,000 - 62,000; Full time

Job summary

VersaTrust in Tallahassee, FL is seeking a Service Desk Specialist to provide onsite technical support for desktops, applications, and peripherals, delivering effective solutions and clear communication to clients.

Requirements include 1–3 years in IT support, an Associate’s degree in IT or related field, and certifications such as A+, Network+, or Security+. Travel to client offices and on‑site visits may be required; Monday–Friday schedule with on-call rotation.

Qualifications

• Associate’s degree in Information Technology, Computer Science, Network Administration or related field.
• 1–3 years of IT help desk or desktop support experience.
• Certifications such as A+, Network+, Security+ or AWS/Azure are desirable.

Responsibilities

• Provide effective technical support to clients via phone, email and RMM toolset.
• Diagnose and resolve desktop application and hardware issues.
• Maintain updated customer documentation and ensure service levels.
• Track and update support tickets in real time.
• Travel to client offices for on-site visits as needed.

Skills

IT infrastructure knowledge

Active Directory

DNS / DHCP

Windows / Mac OS

Communication skills

Time management

Education

Associate’s degree in Information Technology, Computer Science, Network Administration or related field

Tools

RMM toolset

Ticketing system

Microsoft Office

Job description

VersaTrust in Tallahassee, FL is seeking a Service Desk Specialist to provide onsite technical support for desktops, applications, and peripherals, delivering effective solutions and clear communication to clients.

Requirements include 1–3 years in IT support, an Associate’s degree in IT or related field, and certifications such as A+, Network+, or Security+. Travel to client offices and on‑site visits may be required; Monday–Friday schedule with on-call rotation.