Customer Support Analyst

SANROSE Information Services Inc; Tallahassee (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

SANROSE Information Services Inc. seeks an IT support professional for a 100% onsite role based in Tallahassee, FL.

The position requires relocating willingness and is ideal for candidates with enterprise software and IT service desk experience. Candidates should have a bachelor’s degree or four years of equivalent work experience, and be proficient with ticketing systems like ServiceNow, Azure DevOps, Jira or Remedy.

Qualifications

• Experience supporting enterprise software applications.
• Experience in Help Desk/Service Desk/IT Support environment.
• Experience using ticket management systems such as ServiceNow, Azure DevOps, Jira, Remedy, or similar platforms.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to work effectively with both technical and non-technical users.
• Ability to prioritize multiple competing requests in a fast-paced production environment.
• Experience documenting business and technical issues in a clear, concise manner.

Skills

Analytical skills

Troubleshooting

Communication skills

Prioritization

Documentation

Education

Bachelor's degree or 4 years experience

Tools

ServiceNow

Azure DevOps

Jira

Remedy

Job description

This is 100% onsite work position based in Tallahassee,FL. Apply only if you are willing to relocate

Education:

A bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Business Administration, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable

Certifications

In the field

Required Experience

• Experience supporting enterprise software applications;
• Experience working within a Help Desk, Service Desk, or IT Support environment;
• Experience using ticket management systems such as ServiceNow, Azure DevOps, Jira, Remedy, or similar platforms;
• Strong analytical and troubleshooting skills;
• Excellent verbal and written communication skills;
• Demonstrated ability to work effectively with both technical and non-technical users;
• Ability to prioritize multiple competing requests in a fast-paced production environment
• Experience documenting business and technical issues in a clear, concise manner.

Preferred Experience

• Knowledge of IT Service Management (ITSM) principles, incident management, problem management, and change management
• Proven track record supporting large-scale, phased deployments of custom or greenfield enterprise solutions.