Service Delivery Engineer (IT)

TT Electronics; Ohio; On-site; USD 60,000 - 75,000; Full time

Job summary

TT Electronics in Greater Cleveland, Ohio, is seeking a Service Delivery Engineer to support day-to-day IT service delivery at the Perry site and provide remote support to global teams. You will resolve technical issues, support local IT systems, and follow established IT processes to deliver reliable, customer-focused support.

Responsibilities include incident handling, service requests, and routine changes; collaboration with regional and global IT teams; and participation in IT projects.

Qualifications

• Two years of IT support experience preferred.
• Experience supporting Windows, Microsoft 365, Teams, and Windows Server.
• Knowledge of server, storage, and network technologies.
• Nutanix or similar infrastructure is a plus.
• Backup tools such as Backup Exec or HYCU are a plus.
• Customer-focused approach with clear communication.
• High integrity and reliability.
• Ability to manage time and prioritize support requests.
• Ability to collaborate with local, regional, global, and virtual teams.
• Willingness to learn and contribute to service improvements.
• Minimum of two years of IT support or similar role.

Responsibilities

• Serve as local IT contact for incidents, service requests, and changes.
• Troubleshoot with regional, global, and virtual IT teams.
• Support local IT systems: servers, storage, networking, end-user devices, and meeting room tech.
• Assist with backups and ensure media handling per policy.
• Monitor system alerts and document issues; escalate when needed.
• Provide user support and guidance for approved IT services.
• Maintain asset records and local IT documentation.
• Create and manage user accounts and access controls.
• Support Microsoft Windows, Microsoft 365, Teams, and collaboration tools.
• Follow IT policies, security requirements, and standard processes.
• Assist with onsite budgeting and expense tracking.
• Participate in IT projects and system upgrades.
• Onsite role with occasional weekend work for maintenance.

Skills

ITSM basics

ITIL knowledge

Windows support

Microsoft 365

Teams

Windows Server

Networking basics

Nutanix

VoIP basics

Backup tools

Customer focus

Tools

Hardening / security tools

Job description

Company Overview

COME JOIN OUR JOURNEY!

When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships. Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

Role Overview and Responsibilities

Introduction: This role supports day-to-day IT service delivery for the Perry site while also providing remote support to virtual teams as part of a global IT organization. The Service Delivery Engineer helps employees resolve technology issues, supports local IT systems and equipment, and follows established IT processes to deliver reliable, customer-focused support.

Key Responsibilities

• Serve as the primary local IT contact for day-to-day support needs, including incidents, service requests, and routine changes.
• Work with regional, global, and virtual IT teams to troubleshoot issues, manage escalations, and support timely ticket resolution.
• Support local IT systems and equipment, including servers, storage, telecommunications, networking, end-user devices, and meeting room technology.
• Assist with backup checks and ensure backup media is handled and stored according to company policy.
• Monitor system alerts and service portals, document issues, and elevate when needed.
• Provide user support and basic guidance for approved applications, hardware, and IT services.
• Maintain accurate asset records, support notes, and local IT documentation.
• Create and maintain user accounts, permissions, and access controls according to Group IT standards.
• Support Microsoft Windows, Microsoft 365, Teams, and related collaboration tools.
• Follow Group IT policies, security requirements, audit standards, and established support processes.
• Support onsite IT budgeting and expense tracking as needed.
• Take part in IT Projects, technology/system enhancements, and upgrades when required
• This is an onsite position and may require occasional weekend work, averaging one weekend per month, for server maintenance or other scheduled tasks.
• Assess site technology and operational requirements, submit budgetary requests, and review and approve invoices for site-related IT expenditures.
• Additional duties will be assigned as needed.

Qualifications, Skills and Attributes

Knowledge, Skills and Qualifications:

• Basic understanding of IT service management practices; ITIL knowledge is helpful but not required.
• Hands-on experience supporting Microsoft Windows, Microsoft 365, Teams, and basic Windows Server environments.
• General knowledge of server, storage, and network technologies.
• Experience with Nutanix or similar infrastructure platforms is a plus.
• Basic knowledge of VoIP, phone systems, and conferencing equipment.
• Experience with backup tools such as Backup Exec, HYCU, or similar solutions is a plus.
• Customer-focused approach with the ability to communicate clearly and professionally with users.
• High level of integrity and reliability.
• Ability to manage time effectively and prioritize support requests.
• Ability to work effectively with local, regional, global, and virtual team members.
• Logical, organized approach to troubleshooting, documentation, and follow-through.
• Willingness to learn and contribute to ongoing service improvement.
• Minimum of two years of experience in IT support, help desk, desktop support, or a similar technical support role preferred.

This is position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines as a U.S. Citizen, U.S Permanent Resident (i.e "Green card Holder"), Political Asylee, or Refugee.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to maintain confidentiality and have good judgment. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A pleasant professional image is always expected. Candidate is expected to exhibit high ethical standards and promote the same within the company.

Safety is a core responsibility of this position. Team members are expected to perform all job duties in accordance with company safety policies, OSHA regulations, and established procedures. This includes wearing required personal protective equipment (PPE), participating in safety training, immediately reporting unsafe conditions or incidents, and stopping work when unsafe conditions exist. All employees are responsible for maintaining a safe, clean, and organized work environment and for actively contributing to the prevention of workplace injuries and accidents.

Location:100 % onsite in Greater Cleveland, Ohio

Must be a U.S. Citizen

We are an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR), which means thatlimitations relating to nationality may apply.

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Solving Technology Challenges for a Sustainable World

#WeAreTT #BeMeAtTT

TT Electronics does not accept any unsolicited resumes from third parties. Any resumes submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.