Onsite IT Service Coordinator: Routing & Scheduling

Quantam; Frankfort (KY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Job summary

Quantam Solutions is seeking an IT Service Coordinator – Routing & Scheduling in Frankfort, KY to support its Field Services routing and scheduling team. You will coordinate installations and break/fix appointments for Field Service Technicians, create and manage tickets in ServiceNow, and communicate with customers to schedule services.

The role requires strong organizational and communication skills, ability to multitask in a fast-paced environment, and a professional, customer-focused

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to independently manage multiple tasks, appointments, and service requests.
• Proficiency with Microsoft Outlook.
• Proficiency with Microsoft Teams.
• Proficiency with Microsoft Excel.
• Comfortable communicating with customers by phone, email, and virtual messaging platforms.
• Ability to work effectively in a fast-paced, customer-facing environment.
• Strong attention to detail and ability to accurately document service information.

Responsibilities

• Coordinate computer equipment installation and break/fix appointments for Field Service Technicians.
• Create, update, and manage service tickets within ServiceNow.
• Communicate directly with customers through email, Microsoft Teams, and phone calls to coordinate service appointments.
• Schedule and route Field Service Technicians based on service needs and appointment availability.
• Track service requests and ensure tickets contain accurate and up-to-date information.
• Follow up with customers and technicians as needed regarding appointment scheduling, changes, or service status.
• Maintain organized records of scheduled appointments and outstanding service requests.
• Assist with prioritizing and coordinating multiple service requests in a fast-paced environment.
• Provide professional and courteous customer service throughout the scheduling and service coordination process.
• Work independently while collaborating with Field Service Technicians and internal team members to ensure timely service delivery.
• Perform additional administrative and service coordination responsibilities as needed.

Skills

Customer service

Communication

Organization

Time management

Outlook

Microsoft Teams

Microsoft Excel

Phone & Email

Multitasking

Attention to detail

Tools

ServiceNow

Ticketing systems

Job description

Quantam Solutions is seeking an IT Service Coordinator – Routing & Scheduling in Frankfort, KY to support its Field Services routing and scheduling team. You will coordinate installations and break/fix appointments for Field Service Technicians, create and manage tickets in ServiceNow, and communicate with customers to schedule services.

The role requires strong organizational and communication skills, ability to multitask in a fast-paced environment, and a professional, customer-focused