Onsite IT/OT Support Engineer — Chemical Plant

Wood; Bishop (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Meaningful projects

Flexible onsite work arrangements

Competitive salary with salary reviews

Flexible benefits package

Professional development plans

Global connections with experts

Job summary

Wood is seeking an IT/OT Support Specialist to join our team at a client’s chemical plant location on a full-time, long-term basis. The role focuses on on-site IT/OT incident resolution, lifecycle support for SAFER/PAS, and end-user computing, with collaboration across IT Endpoint Engineering and Service Desk teams.

The ideal candidate has 5+ years IT experience in manufacturing, holds A+/CCNA, and demonstrates strong Windows, networking knowledge, and incident management.

Qualifications

• Experience working in a chemical manufacturing facility.
• A+ certification or equivalent networking experience.
• CCNA Cisco Certified Network Associate.
• 5+ years of IT-industry experience, some of which in manufacturing.
• Strong knowledge of Windows platforms (Windows 10, Windows Server 2017/2019/2022).
• Strong knowledge of TCP/IP networking concepts.
• Mobile Device Management experience.
• Hands-on knowledge of HP/Xerox/Zebra printers and copiers.
• Project Coordination/Management experience.

Responsibilities

• Resolve IT incidents and fulfill service requests (phone, email, walk-up, portal) for end users.
• Provide on-site support for PCN network and systems; patching, firewall admin/configuration.
• Support SAFER and PAS lifecycle management on-site.
• Provision and maintain end-user computing equipment (desktops, laptops, peripherals).
• Provide on-site printer/network equipment maintenance.
• Collaborate with IT Endpoint Engineering to pilot image deployments.
• Communicate planned IT maintenance with Service Desk and stakeholders.
• Escalate incidents to IT engineering/operations.
• Maintain knowledge base of fixes and procedures.
• Provide project support for Life-cycle Management projects.
• Support for new technologies implementation projects.
• Assist IT-OT procurement and goods receipt for IT/Manufacturing projects.
• Assist IT Infrastructure and Operations teams.
• Support Windows OS/Server administration, backup and restore.
• Coordinate maintenance for Power, HVAC, Fiber, Copper cabling.
• Assist ICSSecurity teams.
• Coordinate IT-OT service for capital projects.
• Prioritize IT/OT work with ICSSecurity and Manufacturing groups.
• Support MOC process for Process Control System changes.

Skills

Chemical plant experience

A+ certification

CCNA

Windows proficiency

Networking (TCP/IP)

Mobile Device Management

Printer hardware

Project coordination

5+ years IT experience

IT/OT collaboration

Tools

HP printers

Xerox printers

Zebra printers

Virtualization (Hyper-V/VMware)

Cisco devices

Job description

Wood is seeking an IT/OT Support Specialist to join our team at a client’s chemical plant location on a full-time, long-term basis. The role focuses on on-site IT/OT incident resolution, lifecycle support for SAFER/PAS, and end-user computing, with collaboration across IT Endpoint Engineering and Service Desk teams.

The ideal candidate has 5+ years IT experience in manufacturing, holds A+/CCNA, and demonstrates strong Windows, networking knowledge, and incident management.