IT/OT Support Specialist

Wood; Bishop (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Meaningful projects

Flexible onsite work arrangements

Competitive salary with salary reviews

Flexible benefits package

Professional development plans

Global connections with experts

Job summary

Wood is seeking an IT/OT Support Specialist to join our team at a client’s chemical plant location on a full-time, long-term basis. The role focuses on on-site IT/OT incident resolution, lifecycle support for SAFER/PAS, and end-user computing, with collaboration across IT Endpoint Engineering and Service Desk teams.

The ideal candidate has 5+ years IT experience in manufacturing, holds A+/CCNA, and demonstrates strong Windows, networking knowledge, and incident management.

Qualifications

• Experience working in a chemical manufacturing facility.
• A+ certification or equivalent networking experience.
• CCNA Cisco Certified Network Associate.
• 5+ years of IT-industry experience, some of which in manufacturing.
• Strong knowledge of Windows platforms (Windows 10, Windows Server 2017/2019/2022).
• Strong knowledge of TCP/IP networking concepts.
• Mobile Device Management experience.
• Hands-on knowledge of HP/Xerox/Zebra printers and copiers.
• Project Coordination/Management experience.

Responsibilities

• Resolve IT incidents and fulfill service requests (phone, email, walk-up, portal) for end users.
• Provide on-site support for PCN network and systems; patching, firewall admin/configuration.
• Support SAFER and PAS lifecycle management on-site.
• Provision and maintain end-user computing equipment (desktops, laptops, peripherals).
• Provide on-site printer/network equipment maintenance.
• Collaborate with IT Endpoint Engineering to pilot image deployments.
• Communicate planned IT maintenance with Service Desk and stakeholders.
• Escalate incidents to IT engineering/operations.
• Maintain knowledge base of fixes and procedures.
• Provide project support for Life-cycle Management projects.
• Support for new technologies implementation projects.
• Assist IT-OT procurement and goods receipt for IT/Manufacturing projects.
• Assist IT Infrastructure and Operations teams.
• Support Windows OS/Server administration, backup and restore.
• Coordinate maintenance for Power, HVAC, Fiber, Copper cabling.
• Assist ICSSecurity teams.
• Coordinate IT-OT service for capital projects.
• Prioritize IT/OT work with ICSSecurity and Manufacturing groups.
• Support MOC process for Process Control System changes.

Skills

Chemical plant experience

A+ certification

CCNA

Windows proficiency

Networking (TCP/IP)

Mobile Device Management

Printer hardware

Project coordination

5+ years IT experience

IT/OT collaboration

Tools

HP printers

Xerox printers

Zebra printers

Virtualization (Hyper-V/VMware)

Cisco devices

Job description

Job Description

Wood is currently recruiting an IT/OT Support Specialist to work as a full-time long-term member of our team at a client's chemical plant location.

Designing the future. Transforming the world.

Wood's Operations business delivers solutions to an ever-broadening range of clients across the energy and materials industries globally. We deliver operations, maintenance, modifications, brownfield engineering, asset optimization and management, supporting our clients through the asset lifecycle. We are focused on developing strategic relationships with our clients, providing solutions that deliver efficiency, integrity and reliability.

What We Can Offer

• Meaningful and interesting projects delivered to leaders of industry across Operations Americas sector
• Flexible working arrangements that balance client, team and individual needs, offering onsite working
• Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market
• Flexible benefits package that can be adapted to suit your lifestyle
• Commitment to continued professional development through development plans tailored to individual needs and interests
• Global connections with leading industry experts around the world who are shaping the standards of our profession

Authorization to work permanently in the U.S. without sponsorship required

Responsibilities

• Resolves IT incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for end users
• Responsible for providing on-site support for PCN network and systems; examples include patching systems which reside in PCN Services, 2.X Firewall administration and configuration
• Responsible for providing on-site support for SAFER and PAS (Process Automation Systems) Life-cycle Management program
• Provisions and maintains end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
• Provisions and maintains network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.
• Works with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments
• Works with IT Service Desk and Site Business Stakeholders to communicate planned IT maintenance
• Escalates incidents to the appropriate IT engineering and operations resources
• Monitors open support requests for accuracy, urgency, and problem resolution
• Creates and maintains document repository or knowledge base of fixes, installation procedures, technical tips, and IT support documents or procedures
• Provides project support for Life-cycle Management projects
• Provide project support for the implementation of new technologies
• Provides project support for the procurement and goods receipt pertaining to IT and Manufacturing projects which require IT-OT integration
• Assist IT Infrastructure and Operations teams
• Support Microsoft Windows Operating System Software/Server Administration, Backup, and Recovery
• Coordinate maintenance and change requests related to Power, HVAC, Fiber, and Copper cabling.
• Assists IT Security engineering and operations teams
• Support antivirus and WSUS patches, updates, and hotfixes on Windows computers and servers
• Assist ICSSecurity Team, Infrastructure Engineers, and Operations to provide maintenance and support for the process control network environment
• Coordinates IT-OT service and support on behalf of capital project teams
• Work with ICSSecurity, Manufacturing Core Technology Groups, process control engineering, maintenance, instrumentation, and operations groups to establish priorities for IT/OT Support Specialist work
• Work with and support the Manufacturing MOC process for the Process Control System changes and updates.
• Work with IT and Security architects to review and facilitate updates to application architecture diagrams and network connection table documents pertaining to IT-OT application integration

Qualifications

What makes you remarkable?

At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. If your skills don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world's most critical challenges.

Skills/Qualifications

Required

• Experience working in a chemical manufacturing facility
• A+ certification or equivalent networking experience
• CCNA Cisco Certified Network Associate
• 5+ years of IT-industry experience, some of which being in a manufacturing environment
• Strong knowledge of Windows platforms, Windows 10, Windows Server 2017, 2019, and 2022
• Strong knowledge of networking concepts such as TCP/IP protocols, configuring routers/switches, etc.
• Mobile Device Management experience
• Hands-on knowledge of HP, Xerox, Zebra printers and copiers
• Project Coordination/Management experience

Desired

• Cisco CCNP – Cisco Certified Network Professional
• Fortinet NSE - Network Security Expert
• SolarWinds and WSUS Applications
• Hyper-V and/or VMWARE Virtual Environments
• Fortinet and or Palo Alto firewall network configuration and administration
• Cisco networking switch configuration and administration
• Experience with acceptance testing and commissioning of instrument equipment and systems.
• General knowledge of ICSS control systems; Siemens System 7, Emerson Delta-V, and or Honeywell Experion Control System