Onsite IT Ops & Endpoint Lead — Intune Expert

Direct Relief; Santa Barbara (CA); On-site; USD 115,000 - 140,000; Full time

Job summary

Direct Relief is seeking an IT Support and Endpoint Manager in Santa Barbara to lead day-to-day IT operations, oversee the service desk, and act as the onsite Intune and endpoint expert for ~250 Windows laptops. You will guide staff, manage vendor relationships, and ensure timely resolution of urgent Microsoft 365 and network issues.

You will collaborate with MSP partners, write runbooks, and drive endpoint projects from planning to rollout, while maintaining strong communication with leadership

Qualifications

• 5+ years of progressive IT experience in mid-large organizations.
• 2+ years leading IT operations or a service desk.
• Experience managing MSPs or vendors to SLAs.
• Hands-on with Microsoft Intune and endpoint management.
• Strong Microsoft 365 admin skills including Entra ID.
• Solid networking fundamentals (DNS, DHCP, VLANs).
• Clear documentation and runbooks writing.
• Excellent communication with leadership.

Responsibilities

• Run IT operations day to day: set priorities, manage the service desk queue and SLAs.
• Supervise, mentor and develop help desk staff, including training plans.
• Serve as the day-to-day owner of managed service partner relationships and SLAs.
• Report on service desk and partner performance to IT leadership.
• Write and maintain IT procedures, runbooks and standards as the IT function matures.
• Lead endpoint and end-user projects from planning through rollout.
• Act as the senior onsite IT contact for staff and leadership.

Skills

IT leadership

End-user support

Vendor management

Intune hands-on

Microsoft 365 administration

Networking basics

Documentation skills

Communication with leadership

Tools

Microsoft Intune

Microsoft 365

VPN & Wi‑Fi networking

Change management

Job description

Direct Relief is seeking an IT Support and Endpoint Manager in Santa Barbara to lead day-to-day IT operations, oversee the service desk, and act as the onsite Intune and endpoint expert for ~250 Windows laptops. You will guide staff, manage vendor relationships, and ensure timely resolution of urgent Microsoft 365 and network issues.

You will collaborate with MSP partners, write runbooks, and drive endpoint projects from planning to rollout, while maintaining strong communication with leadership