Onsite IT Manager & Intune Specialist

Direct Relief; Goleta (CA); Presencial; USD 115 000 - 140 000; Tempo integral

Resumo da oferta

Direct Relief, a humanitarian organization headquartered in Santa Barbara, seeks an IT Support and Endpoint Manager to lead onsite IT operations for ~250 staff. You will manage Intune, endpoint work, and the on-site help desk, ensuring rapid response to Microsoft 365 and network issues.

You’ll supervise the service desk, coordinate with our managed service partners, and drive device lifecycles, security, and IT policy implementation in a fast-moving, mission-driven environment.

Qualificações

• 5+ years of progressive IT experience in an org of 100+ users.
• 2+ years leading IT operations or a service desk: supervising staff, managing priorities and owning service quality.
• Experience managing managed service providers or vendors day to day and holding them to SLAs.
• Deep hands-on experience with Microsoft Intune: Autopilot, configuration profiles, compliance policies, app deployment and troubleshooting.
• Solid Microsoft 365 administration experience, including Entra ID, licensing, Exchange Online and Teams.
• Strong networking fundamentals: TCP/IP, DNS, DHCP, VLANs and wireless.
• Hands-on experience troubleshooting managed switches, firewalls and VPN connectivity.
• Clear documentation, procedures and runbooks writing.
• Excellent communication with non-technical staff and leadership.
• Availability for occasional early, evening or weekend work for events, maintenance windows and urgent issues.

Responsabilidades

• Run IT operations day to day: set priorities, manage the service desk queue and SLAs, and own the end-user experience quality.
• Supervise, mentor and develop help desk staff with training plans and coaching.
• Serve as day-to-day owner of managed service partner relationships and ensure SLA compliance.
• Report on service desk and partner performance to IT leadership.
• Write and maintain IT procedures, runbooks and standards as the IT function matures.
• Lead endpoint and end-user projects from planning through rollout.
• Be the senior onsite IT contact for staff and leadership and make day-to-day operational decisions.
• Escalate issues and troubleshoot hardware, software and connectivity until resolution.
• Own device lifecycle: deployment, repair, replacement, asset tracking and retirement.

Conhecimentos

IT leadership

End-user support

Vendor management

Intune expertise

Microsoft 365 admin

Networking fundamentals

Documentation

Communication

After-hours availability

Ferramentas

Microsoft Intune

Entra ID

Exchange Online

Teams

Palo Alto

Descrição da oferta de emprego

Direct Relief, a humanitarian organization headquartered in Santa Barbara, seeks an IT Support and Endpoint Manager to lead onsite IT operations for ~250 staff. You will manage Intune, endpoint work, and the on-site help desk, ensuring rapid response to Microsoft 365 and network issues.

You’ll supervise the service desk, coordinate with our managed service partners, and drive device lifecycles, security, and IT policy implementation in a fast-moving, mission-driven environment.