Onsite IT Lab Technician - Imaging & Hardware

Insight; Fort Worth (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

Insight in Fort Worth, TX is seeking an Integration Lab Service Technician to configure, modify, repair, test, and service IT devices on-site. The role demands hardware troubleshooting across laptops and desktops, plus software setup and imaging using Ghost/MDT/SCCM, and SAP/Excel for orders.

Strong communication and timely lab reporting are essential. The position emphasizes hands-on lab support, equipment protection, and precise documentation to ensure accurate billing and warranty compliance.

Qualifications

• Bachelor's degree (BA/BS) from four-year college or university or 2 years related experience and/or training; or equivalent combination of education and experience.
• PC’s, messaging and server software applications experience required.
• LAN/WAN, and ability to automate tasks using basic scripting techniques a plus.
• Extensive knowledge of Windows operating systems, vendor diagnostics, imaging software such as Ghost, MDT, or SCCM.
• Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.
• Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes) as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba).
• A+ certification and at least one vendor hardware certification required. Minimum of one (1) year bench and/or on-site service technical experience.

Responsibilities

• Deploy images and customize software based on provided work instructions.
• Identify and troubleshoot system hardware problems.
• Perform Quality Control inspections.
• Provide Labs Management with reports that include daily and/or weekly productivity.
• Time management skills to ensure the efficient utilization of Insight resources including parts, tools, inventory, own time, etc.
• Ability to navigate through SAP and Excel software used for order processing.
• Maintain and protect Insight assets and property, including spare parts, client-supplied product, loaners, tools, test equipment, etc.
• Escalate problems and issue to Lab Management as appropriate. This includes, but is not limited to, problems exceeding commitments with regard to response time, lack of spare parts, training, or any other actual or potential client satisfaction issues.
• Represent Insight in a professional and business-like manner and communicates effectively with Insight’s associates and their client’s.
• Complete all required documentation involved within a project to ensure accurate billing with respect to warranty or contract. This includes getting all required information to the Lab management immediately.
• Maintain efficient utilization of space in the lab.
• Assist other team members on projects as assigned.
• Ability to use a pallet jack is required for this position.
• For National Repair Center assignments: Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum.
• Other duties as assigned.

Skills

Hardware troubleshooting

Laptops & desktops

Scripting basics

Education

Bachelor's degree or equivalent experience

Tools

Windows OS

Ghost imaging

MDT

SCCM

SAP

Excel

Job description

Insight in Fort Worth, TX is seeking an Integration Lab Service Technician to configure, modify, repair, test, and service IT devices on-site. The role demands hardware troubleshooting across laptops and desktops, plus software setup and imaging using Ghost/MDT/SCCM, and SAP/Excel for orders.

Strong communication and timely lab reporting are essential. The position emphasizes hands-on lab support, equipment protection, and precise documentation to ensure accurate billing and warranty compliance.