Lab Services Lead: Integration & Deployment

Insight; Fort Worth (TX); Presencial; USD 39 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Freedom to work from another location

Teammate Resource Groups

Resumo da oferta

Insight is seeking a Team Lead for the Integration Lab in Fort Worth, TX. This onsite role provides daily direction for device provisioning, imaging, testing, asset tagging, kitting, and production handoff, ensuring adherence to client orders and quality standards.

You will coordinate with lab leadership, engineering, deployment management, inventory control, and shipping to maintain a smooth workflow and timely deliveries.

Qualificações

• Current CompTIA A+ certification or an associate/bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or closely related technical discipline.
• At least two years of device provisioning or IT support experience, including laptop/desktop troubleshooting.
• Lead experience coordinating work assignments, training technicians, or serving as a technical escalation resource.
• Proficiency with SAP order processing, inventory transactions, status tracking, or related workflows.
• Strong communication, collaboration, and problem-solving skills.
• Onsite work in Fort Worth, TX is required.

Responsabilidades

• Translate supervisor-approved priorities into daily bench assignments based on readiness and capacity.
• Lead shift-start huddles and communicate work assignments and changes.
• Monitor order volume, throughput, and aging; rebalance as needed.
• Perform provisioning and troubleshooting to support production continuity.
• Verify orders against build requirements and asset documentation before processing.
• Lead OS deployment, imaging, provisioning, and application installation activities.
• Use SAP to manage order status, material availability, and workflow consistency.
• Train technicians and maintain training records; coordinate with other teams to resolve dependencies.
• Communicate risks and status clearly to leadership and stakeholders.

Conhecimentos

CompTIA A+ certification

Team leadership

SAP knowledge

Windows OS

Formação académica

Associate degree in IT

Bachelor’s degree in IT

Ferramentas

SAP

Windows Autopilot

Microsoft Intune

Configuration Manager

MDT

Descrição da oferta de emprego

Insight is seeking a Team Lead for the Integration Lab in Fort Worth, TX. This onsite role provides daily direction for device provisioning, imaging, testing, asset tagging, kitting, and production handoff, ensuring adherence to client orders and quality standards.

You will coordinate with lab leadership, engineering, deployment management, inventory control, and shipping to maintain a smooth workflow and timely deliveries.