Onsite IT Helpdesk Tier 2 — End-User & AD/O365 Support

InVeris; Alpharetta (GA); On-site; USD 52,000 - 70,000; Full time

Job summary

InVeris in Alpharetta, GA is seeking an IT Helpdesk Technician to provide dependable Tier 1–2 technical support for Microsoft environments and end users. The position is contract-to-hire and 100% onsite at the Alpharetta office, with occasional visits to the Duluth office.

The ideal candidate has about 5 years of frontline IT support experience, strong AD and Office 365 skills, and ability to troubleshoot hardware and software. Join a mission-focused team delivering reliable IT services.

Qualifications

• 5 years of relevant experience as a front-line IT support person assisting end users.
• Strong Active Directory and Office 365 administration skills.
• Onsite work at Alpharetta office with occasional Duluth visits.

Responsibilities

• Provide Tier 1–2 technical support for Microsoft environments and end users.
• Deploy and manage AD and Office 365 environments.
• Assist in server installations and endpoint configurations.
• Configure and support MS Defender and WSUS as needed.

Skills

Troubleshooting hardware

Troubleshooting software

Tools

Active Directory Administration

Microsoft 365 Administration

Job description

InVeris in Alpharetta, GA is seeking an IT Helpdesk Technician to provide dependable Tier 1–2 technical support for Microsoft environments and end users. The position is contract-to-hire and 100% onsite at the Alpharetta office, with occasional visits to the Duluth office.

The ideal candidate has about 5 years of frontline IT support experience, strong AD and Office 365 skills, and ability to troubleshoot hardware and software. Join a mission-focused team delivering reliable IT services.