Onsite IT Support Technician – Deskside & A/V

Custom-Computer-Specialists; Montville (CT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical and dental plans

Vision plan

Disability plans

401K with employer match

Onsite fitness center

Job summary

Custom Computer Specialists in Connecticut is seeking a Helpdesk Support Technician – Level I to join our Onsite Services Team, delivering end-user support for client sites near Uncasville. This full-time on-site role requires strong customer service and the ability to troubleshoot hardware and software issues.

You will manage tickets, support Active Directory, and coordinate with CCS divisions. The position offers competitive pay ($20-$24 hourly), benefits, and opportunities to grow in a

Qualifications

• Must be commutable to Uncasville, CT
• Strong customer service and communication skills
• Ability to troubleshoot hardware and software issues
• Experience with end-user support and ticketing systems
• Experience with Active Directory is a plus

Responsibilities

• Provide premium deskside support to client end users
• Support CCS divisions including Managed and Project Services
• Manage ticketing system for efficiency
• Resolve issues with devices, networks, and applications
• Provide on-site support for end-user hardware and peripherals
• Offer end-user training as needed

Skills

Customer service

Communication

End-user support

Teamwork

Time management

Education

CompTIA A+

CompTIA Network+

Microsoft certifications

Tools

Active Directory

Windows OS

macOS

Printers and peripherals

Job description

Custom Computer Specialists in Connecticut is seeking a Helpdesk Support Technician – Level I to join our Onsite Services Team, delivering end-user support for client sites near Uncasville. This full-time on-site role requires strong customer service and the ability to troubleshoot hardware and software issues.

You will manage tickets, support Active Directory, and coordinate with CCS divisions. The position offers competitive pay ($20-$24 hourly), benefits, and opportunities to grow in a