IT Helpdesk Technician

ASTEMO AMERICAS, INC.; United States; Presencial; USD 42.000 - 68.000; Jornada completa

Descripción de la vacante

ASTEMO AMERICAS, INC. is seeking an IT Help Desk Technician to maintain, install, and troubleshoot company systems for reliable operations onsite.

You will support end users, respond to calls and tickets, document issues, and provide timely resolutions while following safety and company policies. The role requires at least 1 year of experience and an Associate's degree in IT or related area; certifications are a plus.

Formación

• Associates Degree in IT or related area, or equivalent IT experience.
• Minimum of 1 year of experience; relevant certifications considered higher.
• Experience with Help Desk and end-user support.

Responsabilidades

• Provide Help Desk support to end users via phone, email, and ticketing system.
• Respond to and resolve technical issues, documenting progress and outcomes.
• Troubleshoot and install hardware and software for Microsoft Windows OS.
• Provide off-hour support as needed, including taking home equipment.
• Deploy hardware as needed.

Conocimientos

Customer service

Hardware knowledge

IT systems knowledge

Mobile devices (iPhone/iOS)

TCP/IP & LAN networking

Safety compliance

Willingness to take on projects

Educación

Associates Degree in IT or related area

Descripción del empleo

Company Name: ASTEMO AMERICAS, INC. Job Family: Manufacturing & Operations Job Description: General Summary: Maintains, installs, and troubleshoots IT related systems to ensure reliable operations. Job Summary: Researches and implements technological strategic solutions related to Helpdesk support Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and Help Desk requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10/11, Microsoft Office, and Imaging technologies Deploy hardware as needed. Provide Off-Hour support as needed. This includes taking home company provided equipment nightly to provide support.

Qualifications

Knowledge, Skills, and Abilities:

• Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.
• Understanding of computer hardware (SSD, RAM, Processor, etc.)
• Knowledge and understanding of IT systems, and how they interconnect.
• Familiarity with mobile devices: iPhone and iOS
• Basic Working knowledge of TCP/IP and LAN Networking
• Adhere to all safety policies & guidelines.
• Willingness to take on special projects as directed by management.

Education: Associates Degree in IT or related area, applicable certificates, or equivalent IT experience.

Experience: Minimum of 1 year of experience, Certifications relevant to the position will receive higher consideration.

Working Conditions

Physical Demands: Team members may be routinely exposed to equipment operational noise heat-cold-and dust. Team Member may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties. Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.). Comprehend and adhere to management directions and/or safety instructions with no restrictions. Effectively communicate in Business English language. Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties. Pull, push, carry, lift or move materials/people/items/equipment weighing over 50lbs or more during the work shift, with the use of Company provided devices as required by job duties.

Travel

Local travel may be required as needed. Must have a valid driver’s license.

Location

100% Onsite

Equal Opportunity Employer

Equal Opportunity Employer (EOE) – Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin. At Astemo, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer.

At Astemo, innovation drives our passion for excellence. As a global leader in the mobility sector, we are dedicated to shaping the future through advanced technology, sustainable practices and a commitment to empowering our diverse team of talented individuals. We believe that our greatest asset is our people. With a rich legacy of pioneering breakthroughs and forward-thinking mindset, we continuously seek exceptional individuals who share our vision and ambition to redefine the mobility industry. As you explore our website, we invite you to discover exciting career opportunities across various disciplines and regions. Whether you are an experienced professional or new graduate, there is a place for you to thrive and make a meaningful impact within our dynamic global community. Join us in driving innovation, shaping the future and unlocking new possibilities in the mobility industry. Your journey begins here at Astemo.

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