Onsite IT Helpdesk Technician - Customer Support

FirstDay Foundation; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

FirstDay Foundation is seeking an onsite Helpdesk Technician in San Antonio, TX. The role requires 1–3 years in customer service or technical support, plus an Associate's degree in IT or equivalent experience.

You will handle calls, create tickets, and route requests to appropriate teams while maintaining records and adhering to security policies. Strong communication and the ability to work independently in a dynamic environment are essential.

Qualifications

• 1–3 years in customer service or technical support.
• Associates degree in computer-related studies or equivalent experience.
• Experience with Windows operating systems and enterprise helpdesk processes.

Responsibilities

• Answer all incoming helpdesk phone calls and create tickets.
• Assign IT requests to helpdesk technicians and balance workloads.
• Route requests to appropriate support groups (HR, Finance, etc).
• Complete information-only and basic process requests (password resets, terminations).
• Monitor for trends and VIP tickets; delete spam/tickets; forward/disable forwarding as required.
• Take notes on department meetings and adhere to confidentiality and policies.

Skills

Customer service

Technical support

Helpdesk

Ticketing systems

MS Windows

Education

Associate's degree in IT

Equivalent experience

Tools

ServiceNow

Job description

FirstDay Foundation is seeking an onsite Helpdesk Technician in San Antonio, TX. The role requires 1–3 years in customer service or technical support, plus an Associate's degree in IT or equivalent experience.

You will handle calls, create tickets, and route requests to appropriate teams while maintaining records and adhering to security policies. Strong communication and the ability to work independently in a dynamic environment are essential.