Service Desk Analyst I - First-Line IT Support Hero

CHRISTUS Health; San Antonio (TX); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

CHRISTUS Health in San Antonio, TX is seeking a Service Desk Analyst I to provide first-level hardware and software support. You’ll handle password resets, troubleshoot issues, document resolutions, and maintain SLAs while delivering Five-Star customer service to internal and external users.

The role requires a High School Diploma and a strong commitment to teamwork, knowledge sharing, and adherence to Service Desk policies. Work schedule is 5 days, 8 hours, full time.

Qualifications

• High School Diploma.

Responsabilités

• Provides first level hardware and software technical support, including password resets.
• Delivers Five-Star Customer Service to CHRISTUS Health and external customers via phone, email, or self-service tickets.
• Acknowledges customers and helps resolve issues or requests.
• Documents all resolutions and actions taken in the ticketing system with incident details.
• Escalates issues to next level support when needed and ensures SLA adherence.
• Follows Service Desk policies and communicates resolutions to customers and internal teams.

Formation

High School Diploma

Description du poste

CHRISTUS Health in San Antonio, TX is seeking a Service Desk Analyst I to provide first-level hardware and software support. You’ll handle password resets, troubleshoot issues, document resolutions, and maintain SLAs while delivering Five-Star customer service to internal and external users.

The role requires a High School Diploma and a strong commitment to teamwork, knowledge sharing, and adherence to Service Desk policies. Work schedule is 5 days, 8 hours, full time.