Onsite IT Helpdesk Support I - Temporary

TekWissen HC; Fairfield (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

WissenCare is seeking a Helpdesk Support I in Fairfield, CA, for a 2-month, on-site temporary assignment. You will respond to calls, document issues, and resolve or escalate tickets while ensuring service levels and user satisfaction.

The role requires strong customer service, technical aptitude, and the ability to work with diverse users in a healthcare environment. Excellent communication is essential, with field support as needed.

Qualifications

• Associate degree in Computer Science or 4 years of equivalent work experience.
• Experience handling helpdesk calls, incident logging and ticketing.
• Strong communication and problem-solving abilities in a healthcare setting.

Responsibilities

• Respond to incoming calls and analyze urgency of IT issues.
• Document calls and service requests in the tracking system and assign tickets.
• Resolve issues or escalate to appropriate staff or vendors.
• Maintain knowledgebase and provide excellent customer service.
• Monitor systems and perform desktop hardware/software support as needed.
• Occasionally perform field work for routine maintenance.

Skills

Customer service

Technical skills

Analytical

Organizational skills

Communication skills

Team collaboration

Healthcare experience

Education

Associate degree in CS

4 years IT experience

Job description

WissenCare is seeking a Helpdesk Support I in Fairfield, CA, for a 2-month, on-site temporary assignment. You will respond to calls, document issues, and resolve or escalate tickets while ensuring service levels and user satisfaction.

The role requires strong customer service, technical aptitude, and the ability to work with diverse users in a healthcare environment. Excellent communication is essential, with field support as needed.