Helpdesk Support I — Tech Troubleshooter & Customer Care

Tek Ninjas; Fairfield (CA); On-site; USD 28,000 - 41,000; Part time

Benefits offered by this job

Equal Opportunity Employer

Job summary

TekNinjas is seeking a Helpdesk Support I for a two-month assignment in Green Valley, CA. You will respond to incoming calls, document issues, and resolve problems or escalate to the right IT staff to maintain system availability.

The ideal candidate has an Associate degree in Computer Science or 4 years of equivalent IT experience, plus strong communication and customer-service skills. On-site work in California is required.

Qualifications

• Associate degree in Computer Science or 4 years of equivalent IT work experience.
• Experience documenting calls and/or service requests in a problem-tracking database.
• Excellent written and spoken communication skills.

Responsibilities

• Answer incoming Helpdesk calls and log issues in the Incident Management system.
• Analyze calls to determine urgency and assign to appropriate staff or vendors.
• Provide remote or on-site resolution and follow up to ensure customer satisfaction.
• Maintain knowledgebase and contribute to policies/procedures as needed.

Skills

Customer service

Technical aptitude

Analytical skills

Organizational skills

Communication skills

Education

Associate degree in Computer Science

4 years of equivalent IT work experience

Tools

Incident Management system

Job description

TekNinjas is seeking a Helpdesk Support I for a two-month assignment in Green Valley, CA. You will respond to incoming calls, document issues, and resolve problems or escalate to the right IT staff to maintain system availability.

The ideal candidate has an Associate degree in Computer Science or 4 years of equivalent IT experience, plus strong communication and customer-service skills. On-site work in California is required.