Healthcare IT Helpdesk Support I (Onsite)

TekWissen HC; California; On-site; USD 25,000 - 39,000; Part time

Job summary

WissenCare Group is seeking a Helpdesk Support I for an onsite, 2-month temporary assignment in Green Valley, CA. The role involves responding to user IT issues, logging incidents, resolving requests where possible, and escalating when needed.

Strong communication and customer service skills are essential. Responsibilities include maintaining system availability, updating knowledge bases, and providing field support as required to keep critical services running smoothly.

Qualifications

• Associate's degree in Computer Science or 4 years of equivalent work experience.
• May substitute 2 years of experience in Client in an IT assistant role, performing the same job duties as Helpdesk Level I without assistance.

Responsibilities

• Responds to incoming help desk calls and logs in incident system.
• Diagnoses issues and routes to appropriate staff or vendors.
• Maintains knowledge base and performs remote resolutions when possible.
• Supports computer operations to ensure system availability.
• Communicates clearly with users and IT staff.

Skills

Customer service

Technical skills

Communication skills

Problem solving

Team collaboration

Education

Associate's degree in CS

4 years IT experience

Job description

WissenCare Group is seeking a Helpdesk Support I for an onsite, 2-month temporary assignment in Green Valley, CA. The role involves responding to user IT issues, logging incidents, resolving requests where possible, and escalating when needed.

Strong communication and customer service skills are essential. Responsibilities include maintaining system availability, updating knowledge bases, and providing field support as required to keep critical services running smoothly.