Onsite IT Helpdesk Specialist — TS/SCI Clearance
Platinum Technologies
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Descrizione del lavoro
Platinum Technologies is seeking an Intermediate Helpdesk Specialist to support a large DoD contract, providing IT service desk support for the DTRA ITD, with a TS/SCI clearance required. The role covers incident triage, troubleshooting, and ticketing in a secure data center environment.
Responsibilities include resolving tickets, following ITIL/ITSM processes, and documenting resolutions. Onsite in Albuquerque, NM, supporting users across classified and unclassified systems.
Competenze
- Bachelor's degree with 4+ years of relevant IT experience (or Master's with 2+).
- Active DoD Secret clearance required.
- Information Assurance Technician (IAT) Level II.
- Experience with IT ticketing systems and remote desk takeover tools.
- Proven ability to meet service level goals and targets.
Mansioni
- Provide IT Service Desk support to DTRA personnel via phone, online, and deskside.
- Document service degradations and outages and assist with resolution.
- Analyze, troubleshoot, and resolve tickets per ITIL/ITSM processes.
- Manage tickets to meet SLA commitments and update documentation.
- Open/close tickets in Remedy and ServiceNow; maintain knowledge base articles.
- Support new employees with ADPE setup and network connectivity.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
Platinum Technologies is seeking an Intermediate Helpdesk Specialist to support a large DoD contract, providing IT service desk support for the DTRA ITD, with a TS/SCI clearance required. The role covers incident triage, troubleshooting, and ticketing in a secure data center environment.
Responsibilities include resolving tickets, following ITIL/ITSM processes, and documenting resolutions. Onsite in Albuquerque, NM, supporting users across classified and unclassified systems.
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