IT Help Desk Tier 1 - Arlington Administration

The People Concern; Los Angeles (CA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

Job summary

The People Concern is hiring an IT Help Desk Tier 1 to provide frontline technical support in our Arlington Administration office, Los Angeles. You will diagnose and resolve hardware, software, and connectivity issues and assist with phones, copiers, and printers.

This role requires direct user support in person, by phone, or email, and occasional travel to other sites. Work is 100% onsite with a Monday–Friday schedule, 8:30am–5pm.

Qualifications

• CompTIA A+ certification or equivalent IT basics.
• High School Diploma or GED or equivalent required.
• Valid CA driver’s license with reliable auto insurance.

Responsibilities

• Diagnose and resolve hardware and software issues (workstations, printers, telephones, copiers).
• Set up workstations with computers and peripherals.
• Provide in-person, phone, and email end-user support.
• Log and track all help desk interactions; escalate when needed.
• Stay current with system information, changes, and updates.

Skills

CA Driver's license

Customer service

Problem solving

Education

High School Diploma or GED or Equivalent

CompTIA A+ Certification

Tools

Microsoft Office Applications

Job description

Role

IT Help Desk Tier 1

Reports to

IT Helpdesk Manager

Program

9012- Housing Development

Department

Admin

Location

Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018

Setting

100% Onsite

Schedule

Monday - Friday, 8:30am - 5pm

Status

Full-time/Non-Exempt/Non-Management

Benefits

Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings

1

Summary

Responsible for providing Tier 1 technical support, diagnosing and resolving hardware, software, and connectivity issues, and ensuring timely resolution of end-user service requests. The IT Technician is also responsible for providing technical assistance and support related to company-supported telephones, copiers, printers, computer systems, hardware, and software, and other miscellaneous equipment.

Essential Duties and Responsibilities

• Diagnose and resolve technical hardware and software issues (network, printer, cameras, telephones, and/or server support) - ask questions to determine the nature of the problem.
• Responsible for setting up workstations with computers and necessary peripheral devices.
• Responsible for installing and configuring appropriate software and functions according to specifications.
• Offer daily operations and systems support to employees in person, via phone, or email.
• Troubleshoot hardware and software issues in person, remotely, and via phone.
• Verify the functionality of hardware and software components.
• Follow up with users to ensure resolution of issues.
• Identify and elevate situations requiring urgent attention.
• Inform management of recurring problems.
• Log all help desk interactions; Track and route problems and requests, and document resolutions.
• Redirect problems to the correct resource.
• Research questions using available information resources.
• Stay current with system information, changes, and updates.
• This position will drive to our various locations to serve and assist.

Qualifications

• CompTIA A+ Certification
• High School Diploma or GED or Equivalent
• Valid CA Driver's license, reliable auto insurance and an acceptable driving record

Preferred Qualifications

• Bachelor's Degree in Computer Science or related field
• Familiarity with Microsoft applications
• Ability to explain technical problems and solutions to non-technical end-users

Work Environment

• Combination of field and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist, and sit throughout the day