SCITLS Computer Support Technician

General Dynamics Information Technology, Inc.; Bellevue Second IV Precinct (NE); On-site; USD 42,000 - 57,000; Full time

Job summary

General Dynamics Information Technology, Inc. seeks a Computer Support Technician to provide frontline IT support for USSTRATCOM/SCITLS. You will diagnose and resolve hardware, software and network issues, respond via phone, email, chat, and ITSM, and document incidents for timely resolution.

The role requires 3+ years of related experience, active Secret clearance or ability to obtain, and ITIL/CompTIA certifications within defined timelines. On-site at Offutt AFB, NE with a 40-hour work week.

Qualifications

• Associate degree or equivalent experience; 1+ year of related IT support experience.
• Proficient with ITSM tools (ServiceNow, Remedy) and incident handling.
• Willingness to obtain ITIL and CompTIA certifications within stated timelines.

Responsibilities

• Assist end-users with technical issues via multiple channels.
• Troubleshoot hardware, software, networks and application problems.
• Document requests and incidents with clear notes and case updates.
• Escalate when necessary to ensure timely resolution and customer satisfaction.
• Maintain courteous, professional communication across all skill levels.

Skills

Communication

Computer Support

End User Support

Help Desk Support

Technical Support

Education

Associate of Arts/Associate of Science Degree or equivalent experience

ITIL 5 Foundation certification (within 9 months)

CompTIA A+/CND/Security+ certification (within 90 days)

Tools

ServiceNow

Remedy

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: SCA Job Qualifications: Skills: Communication, Computer Support, End User Support, Help Desk Support, Technical Support Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Computer Support Technician for a career where your growth is just as important as the mission you support. USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS is a key component that ensures mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments. At GDIT, people are our differentiator. As a Computer Support Technician, you will help ensure today is safe and tomorrow is smarter. GDIT is seeking highly motivated individuals to join our help desk of technical support professionals. Team members in this role will serve as the first point of contact for IT problem resolutions and will assist SCITLS customers by researching technical issues, exploring answers, and providing information and alternative solutions. They will diagnose and resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer if necessary to ensure satisfaction. Support is provided through a variety of methods including phone, email, chat, and enterprise ITSM.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Computer Support Technician, the work you’ll do at GDIT will be impactful to the mission of SCITLS. You will play a crucial role in: Assisting and supporting end-users with technical issues and questions via multiple support channels including phone, email, ITSM, and walk-in requests Applying basic troubleshooting, issue isolation, and diagnostic techniques to identify technical problems, investigate causes, and recommend solutions -- or, as necessary, escalation on behalf of the customer if necessary to ensure satisfaction. Thoroughly documenting requests and incidents according to business processes and standard operating procedures Documenting detailed, specific work notes regarding the interaction with the customer Providing case status updates to management and end-users according to service level guidelines Maintaining a high level of courteous customer service at all times Communicating with customers at all levels of technical and non-technical skill sets

WHAT YOU’LL NEED TO SUCCEED

Bring your personal computer support expertise along with a drive for innovation to GDIT. The Computer Support Technician must have: Associate of Arts/Associate of Science Degree or equivalent experience in lieu of degree 1 or more years of related experience Intermediate proficiency utilizing technical tools with a strong, demonstrable understanding of hardware, software, networks, and common IT applications Demonstrated experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy) to manage user support requests Ability to obtain an ITIL 5 Foundation certification within the first 9 months of employment Ability to obtain a CompTIA A+, CND, or Security+ certification within the first 90 days of employment Ability and willingness to work and adhere to any full-time shift

PREFERRED QUALIFICATIONS

• Currently obtained ITIL 4 or 5 Foundation certification
• Currently obtained CompTIA A+, CND, or Security+ certification

SECURITY CLEARANCE LEVEL

Must possess and maintain an active Secret or higher clearance US Citizenship Required

WORK ENVIRONMENT

Location: 100% On-Site at Offutt AFB, Sarpy County, NE Hours of Operation: 24 hours a day, 7 days a week

GDIT IS YOUR PLACE

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

#SCITLS The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA NE Offutt AFB Additional Work Locations:

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.