Onsite IT Help Desk Technician - Onboarding & Support Pro

Onealmfgservices; Lisle (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Vision and Dental Insurance

Wellness Program

401k with Employer Match

Disability Coverage

Life Insurance

Job summary

Leeco Steel is seeking a Help Desk Technician to be the first point of contact for IT support. The role focuses on troubleshooting hardware, software, and network issues, with responsibilities spanning ticketing, device configuration, onboarding, and ongoing IT projects.

The position requires in‑office attendance from 7am to 4pm in Lisle, IL, and emphasizes strong customer service and teamwork.

Qualifications

• Degree in IT or related field preferred or equivalent experience.
• 1–2+ years in IT support or help desk role preferred.
• Proficiency with Windows 10/11 and troubleshooting.
• Familiarity with NinjaOne, Dynamics GP, Azure, Office 365, and iOS devices.
• Basic networking knowledge (IP addressing, Wi-Fi troubleshooting, VPN).
• Experience with IT ticketing systems.
• Strong problem-solving and critical-thinking abilities.
• Excellent verbal and written communication skills.
• Patience and ability to assist users with varying technical expertise.
• Strong attention to detail and ability to multi-task.

Responsibilities

• Respond to and resolve IT support tickets via phone, email, Teams, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems, peripherals, and mobile devices.
• Assist with employee onboarding and offboarding, including workstation setup and software installation.
• Document support requests, resolutions, and troubleshooting steps in the ticketing system.
• Support IT team projects, system updates, and process improvements.
• Provide guidance to employees on IT best practices and security policies.
• Escalate complex technical issues to senior IT staff as needed.

Skills

Windows Troubleshooting

IT Support Experience

Communication Skills

Networking Basics

Ticketing Systems

Mobile Device Support

Onboarding/Offboarding

Education

IT/CS degree or related field

Tools

NinjaOne

Microsoft Dynamics GP

Azure

Office 365

iOS devices

Job description

Leeco Steel is seeking a Help Desk Technician to be the first point of contact for IT support. The role focuses on troubleshooting hardware, software, and network issues, with responsibilities spanning ticketing, device configuration, onboarding, and ongoing IT projects.

The position requires in‑office attendance from 7am to 4pm in Lisle, IL, and emphasizes strong customer service and teamwork.